Hi Chris,

> I've been reading posts here about integrating with bug trackers.
> Currently our group uses Trac to record bugs. We have internal
> customers who them themselves use Trac to report any bugs they find
> with the product. I'd like to ask how do you integrate Agilo with bug
> tracking? It would make sense to use Trac for customer submitted bugs
> (defects) and then have them be rolled into a backlog but that's not
> how I'm seeing Agilo works. I have to say just when I thought I struck
> gold in making our development process much more defined and
> streamlined I'm finding I'm going to need to use 2 separate tools to
> manage the process.

You can absolutely use Agilo to trac your bugs the same way you can use
Trac (thats what it really is underneath anyway).

Agilo enhances the concept of Bugs in Trac so they can have nested Tasks
assigned to them if needed (but you can disable this in the admin panel
if you don't need it)

I see no reason why you can't give out accounts to your customers that
can create new bugs that your team can then triage and address either as
planned items in a Sprint (selcomly) or just as part of a contingent to
keep on top of the time it takes to work on bugs (you can read up on
contingents here: <https://dev.agile42.com/agilo-help/user/Contingent>)

> What I read:
> Agilo is *not* a bug tracker. It is first and foremost a Scrum project
> management tool. It just happens to be based on a bug tracker ;-)

That is right - but it also means it retains the full abilities that
trac has in this regard.

The thing is, Agilo is foremost a project management tool, but Trac is
still there underneath and we don't disable it. :)

Regards,
Martin

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