Hi
I am experiencing the same problem.
However I noticed that if one saves twice, the modifications are actually
kept
I would like to know exactly where in the file agilo_ticket_view.html you
put the input hidden field (i think the following statement
<input type="hidden" name="view_time"
value="${to_utimestamp(ticket['changetime'])}" />)
Thanks in advance
Luigi
Il giorno venerdì 4 gennaio 2013 00:31:17 UTC+1, Elaborate Ruse ha scritto:
> Hi Stefano,
> Thanks for your response. We have mostly resolved this problem. What
> we saw is that the problem actually had to do with Trac's new auto preview
> functionality. I don't think line numbers will line up perfectly in this
> case, so I will attempt to describe the location where we found the issue.
>
> Looking at a http://<tracserver>/<contextRoot>/ticket/#### document, we
> found that the callback function from the line
> $("#propertyform").autoSubmit(...) was not processing the data returned
> from the autoSubmit function properly. The callback function is apparently
> intended to update various elements of the current page with elements
> scraped from the returned preview page. However, the preview page returned
> by Agilo (the parameter reply' in the callback function) is not formatted
> exactly the same as the Trac JS function is expecting and the callback
> fails to find the view_time hidden input field.
>
> When running the callback function, the line (~line 115 of mine, the
> line under the comment "Update view time") does not find any results with
> the filter "input[name='view_time']" because the actual input is several
> levels down in the "items" hierarchy. It does not appear that the JQuery
> filter function is recursive, thus the value for view_time is not populated
> and the hidden input field for view_time is removed from the document
> (since it is being replaced with nothing).
>
> If you look at Trac's ticket.html template, you see that the hidden
> input for view_time is at the top level of the document (not including
> <html>). Agilo uses a different template it seems (agilo_ticket_view.html
> among others), and the way the document tree comes out, the view_time
> hidden input is not inserted at the top level of the document (where it is
> expected by the Trac JS function). Our somewhat hacky quick & dirty fix
> was to simply copy the hidden input field from Trac's ticket.html template
> and insert it into Agilo's agilo_ticket_view.html, etc. Of course, I
> recognize that the fix is not perfect and we may come back with a cleaner
> fix, but hopefully the next version of Agilo will have a better fix than
> ours in it!
>
> Thanks again.
>
> On Thursday, December 20, 2012 2:23:24 AM UTC-6, Stefano Rago wrote:
>>
>> Hi,
>> On Dec 13, 2012, at 10:36 PM, Elaborate Ruse <[email protected]> wrote:
>>
>> > Hello all,
>> > We had Agilo 1.3.4 with Trac 0.11.4, and recently upgraded to Agilo
>> 1.3.9 with Trac 1.0. Since the upgrade, the first few updates made to
>> tickets for the day experience the error seen in the attached screenshot:
>> "The ticket has been modified by someone else since you started." There
>> are no new modifications, however. More specifically, users come in in the
>> morning, open their browsers, and go to a ticket. They make an update,
>> such as adding a comment, and attempt to save when they experience the
>> error. They press save again and the error may occur one or two more
>> times, but eventually the save goes through. This has happened for about
>> the last four days. After seeing the issue in the morning, they do not see
>> it again for the rest of the day.
>> >
>> > We have a number of different non-Agilo projects in this Trac
>> environment, none of which are experiencing this issue. I did find this
>> article regarding the XML-RPC plugin that saw a similar issue due to a
>> change in Trac: http://trac-hacks.org/ticket/9921 . I have disabled all
>> plugins in this environment except AdvancedTicketWorkflow, AccountManager,
>> and Agilo. Does anyone have any idea how to fix this? Thank you!
>>
>>
>>
>> Thanks for reporting this problem. Can you please try and disable also
>> the AdvancedTicketWorkflow plugin and see if the problem is still there?
>>
>> Cheers
>>
>>
>> Stefano Rago
>>
>>
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