Hi Scott, Can you also provide the configuration of the about page? (Please, make sure you remove any sensitive data first.) Another useful think would be the log file. You should:
- activate it in the administration page - set the level to DEBUG - try to reproduce the problem (planning some user story and check if they are in the Product backlog) - copy the log file and send it. Other questions: Have, the User Stories that you planned, some child ticket or reference (Task, etc..) not planned? These User Stories are in both Sprint backlog and Product Backlog? Cheers, Claudio Di Cosmo Software Engineer Agilo Software GmbH Gruenberger Str. 54 10245 Berlin, Germany [email protected] http://www.agilosoftware.com Follow us on twitter: http://twitter.com/agiloforscrum, http://twitter.com/agilofortrac Amtsgericht Charlottenburg: HRB 127146 CEO Marion Eickmann, Andrea Tomasini On Friday, November 8, 2013 6:31:15 PM UTC+1, [email protected] wrote: > > Thank you for the reply Claudio. Unfortunately the system on which this > is running is air-gapped from the internet so I am going to need to > transcribe what I see on these pages manually. I'll start with the version > information on the about page: > > Trac: 1.0.1 > Agilo: 1.3.9-PRO > Genshi: 0.7 (without speed ups) > mod_wsgi: 3.2 > Python: 2.6.6 > pytz: 2010h > setuptools: 0.6c11 > sqlite: 3.6.20 > subversion: 1.7.9 > jquery: 1.7.2 > > Installed plugins: > binary-agilo: 1.3.9-PRO > > Whatelse of interrest do you need from the about page? > > Thanks, > > Scott > > > On Thursday, November 7, 2013 6:12:26 AM UTC-5, Claudio Di Cosmo wrote: > >> Hi, >> >> On Tuesday, November 5, 2013 6:27:51 PM UTC+1, [email protected]: >>> >>> I am running Agilo 1.3.9/Linux/Python 2.6 Product Backlog shows user >>> stories assigned to sprint. The settings for the product backlog are the >>> default (Global, do not include planned work). However, when I view the >>> product backlog, I still see the user story. I turned on the sprint column >>> for that backlog and I can see the sprint plan as day. I also tried >>> removing the sprint and then reassigning the sprint and nothing changed. >>> It appears that the agilo_backlog_ticket table is not being updated >>> correctly. >>> >> >> >> >> Can you please provide us the information in the /about page and the logs >> of your steps? (You need to access as TRAC_ADMIN user) >> To enable the trac log, just go to the "Logging" section in the >> "Administration" page and select: type= File, Log level= DEBUG and the >> destination. >> >> Cheers, >> >> Claudio Di Cosmo >> Software Engineer >> Agilo Software GmbH >> Gruenberger Str. 54 >> 10245 Berlin, Germany >> >> [email protected] >> http://www.agilosoftware.com >> >> Follow us on twitter: http://twitter.com/agiloforscrum, >> http://twitter.com/agilofortrac >> >> Amtsgericht Charlottenburg: HRB 127146 >> CEO Marion Eickmann, Andrea Tomasini >> > -- -- Follow Agilo on Twitter: http://twitter.com/agilofortrac Please support us by reviewing and voting on: http://userstories.com/products/8-agilo-for-scrum http://ohloh.net/p/agilo-trac http://freshmeat.net/projects/agiloforscrum You have received this message because you are subscribed to the "Agilo for Trac" Google Group. This group is focused on supporting Agilo for Trac users and is moderated by Agilo Software GmbH <http://www.agilosoftware.com>. To post to this group, send email to [email protected] To unsubscribe from this group, send an email to [email protected] For more options, visit this group at http://groups.google.com/group/agilo --- You received this message because you are subscribed to the Google Groups "Agilo for Trac" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
