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------- Additional comments from [EMAIL PROTECTED] Sat Jun 10 08:15:06 -0700 2006 ------- Thanks for replying: Here is what went wrong and how to fix it. Problem with the Issue Tracker is the way it is layed out and it's help page located at: http://www.openoffice.org/nonav/scdocs/ddIssues_Query.html The only relevant part of the Issue Tracker to a user who is trying to find a bug is the unamed section third from the bottom (which you cannot even see when page first loads). There is no indication on the page that this is where you input your search terms; i.e. users search on terms like 'chart fonts', not on Issue numbers or Resolution or Status. If you go to the help page above and and read all 17 sections of it, you will find there is no mention of where to input your search terms and more importantly how to change default settings in query from "case insensitive substring" so you can find issues related to "fonts in charts" If you keep surfing help pages- I spent 1/2 hour couldnt find a single entry about setting query options for this section. I finally came across external link to Bugzilla help file which explained I needed to change default setting to "all words" before the query "font chart" would return any hits: HOW TO FIX PROBLEM: 1. Put most relevant part to users of Issue Tracker query page at top of page and give it a title like "Search Issue Tracker Database for the following: 2. Change the default to 'all words' ; that way you will at least get some hits so you will know that the query is actually being processed. from the feedback you receive from this you can then experiment with the other options. In my case, since I wasnt getting any hits, I could not tell which of the 15 or so options available on the page I needed to change to get something. 3. Put all the other things you can seach on like OS, version number etc. underneath the top section and clearly label them "Other options- (default for these is ALL)" That way, if someone is not getting any hits they know it is because of their search terms (like "chart" and "font" ) and not because they have not set the version number to the the correct value. 4. Put whatever search criteria developers most use in a separate box in top right corner. That way it is quick and convienant for them without throwing off users. --------------------------------------------------------------------- Please do not reply to this automatically generated notification from Issue Tracker. Please log onto the website and enter your comments. http://qa.openoffice.org/issue_handling/project_issues.html#notification --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED] --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
