To comment on the following update, log in, then open the issue: http://www.openoffice.org/issues/show_bug.cgi?id=116234 Issue #|116234 Summary|OpenOffice 3.1 Crash when opening MS files Component|framework Version|OOO310m19 Platform|Unknown URL| OS/Version|Linux Status|UNCONFIRMED Status whiteboard| Keywords| Resolution| Issue type|DEFECT Priority|P3 Subcomponent|ui Assigned to|tm Reported by|lfisher596
------- Additional comments from [email protected] Mon Dec 27 22:07:04 +0000 2010 ------- Hello just today I upgraded my system to RHEL 5.5 Then, I installed Open Office 310m19 from the RedHat Download Services. However, when I try to open any MS office file (doc, docx, xls, xlsx, etc), OpenOffice crashes with the following error message: (I) x.org loaded video driver of... (II) Loading /usr/lib64/xorg/modules/drivers/nvidia_drv.so (--) Depth 24 pixmap format is 32 bpp (III) Desktop is: GNOME (IV) openoffice.org-kde version is: package openoffice.org-kde is not installed (V) libgcj version is: libgcj-4.1.2-48.el5-x86_64 (VI) kernel is: Linux 2.6.18-194.26.1.el5 #1 SMP Fri Oct 29 14:21:16 EDT 2010 x86_64 x86_64 x86_64 (VII) OpenOffice.org core rpm version is: openoffice.org-core-3.1.1-19.5.el5_5.1-x86_64 (VIII) accessibility is: false (IX) gtk theme is: Clearlooks (X) icon theme is: Clearlooks (XI) metacity theme is: Clearlooks (XII) redhat release is: Red Hat Enterprise Linux Client release 5.5 (Tikanga) (XIII) LANG is: en_US.UTF-8 ...start free space details ... Filesystem 1K-blocks Used Available Use% Mounted on /dev/sda6 224119532 165486768 47064360 78% / /dev/sda6 224119532 165486768 47064360 78% / ...end free space details ... ...start (default) java details ... java version "1.6.0_17" OpenJDK Runtime Environment (IcedTea6 1.7.5) (rhel-1.16.b17.el5-x86_64) OpenJDK 64-Bit Server VM (build 14.0-b16, mixed mode) ...end (default) java details ... ...start sestatus details ... SELinux status: disabled ...end sestatus details ... ...start stackreport details ... 0x2ab05b288654: 0x1ec728: /usr/lib64/openoffice.org3/program/../basis-link/ure-link/lib/libuno_sal.so.3 + 0x37654 0x2ab05b28923a: 0x1ec728: /usr/lib64/openoffice.org3/program/../basis-link/ure-link/lib/libuno_sal.so.3 + 0x3823a 0x3c9720eb10: 0x15da8: /lib64/libpthread.so.0 + 0xeb10 0x3c96630265: 0x150b60: /lib64/libc.so.6 + 0x30265 (gsignal + 0x35) 0x3c96631d10: 0x150b60: /lib64/libc.so.6 + 0x31d10 (abort + 0x110) 0x3ca8cbecb4: 0xeb308: /usr/lib64/libstdc++.so.6 + 0xbecb4 (__gnu_cxx::__verbose_terminate_handler() + 0x114) 0x3ca8cbcdb6: 0xeb308: /usr/lib64/libstdc++.so.6 + 0xbcdb6 0x3ca8cbcde3: 0xeb308: /usr/lib64/libstdc++.so.6 + 0xbcde3 0x3ca8cbceca: 0xeb308: /usr/lib64/libstdc++.so.6 + 0xbceca 0x2ab06235f9eb: 0x3bdb8: /usr/lib64/openoffice.org3/program/../basis-link/program/libfwilx.so + 0x199eb (framework::TransactionManager::impl_throwExceptions(framework::EExceptionMode, framework::ERejectReason) const + 0x9b) 0x2ab06235fb32: 0x3bdb8: /usr/lib64/openoffice.org3/program/../basis-link/program/libfwilx.so + 0x19b32 (framework::TransactionManager::registerTransaction(framework::EExceptionMode, framework::ERejectReason&) + 0xb2) 0x2aaab80f7d3e: 0x331ac8: /usr/lib64/openoffice.org3/program/../basis-link/program/libfwklx.so + 0xf7d3e 0x2ab05c608c05: 0x44e428: /usr/lib64/openoffice.org3/program/../basis-link/program/libsfxlx.so + 0x2d5c05 0x2ab05c5e700a: 0x44e428: /usr/lib64/openoffice.org3/program/../basis-link/program/libsfxlx.so + 0x2b400a 0x2ab05c5e72fa: 0x44e428: /usr/lib64/openoffice.org3/program/../basis-link/program/libsfxlx.so + 0x2b42fa 0x2ab05e15d70a: 0x3d89a8: /usr/lib64/openoffice.org3/program/../basis-link/program/libvcllx.so + 0xde70a (Timer::ImplTimerCallbackProc() + 0x7a) 0x2aaaae0c370e: 0x54f68: /usr/lib64/openoffice.org/basis3.1/program/libvclplug_gtklx.so + 0x1970e 0x3c9862d2bb: 0x9c6f8: /lib64/libglib-2.0.so.0 + 0x2d2bb 0x3c9862cdb4: 0x9c6f8: /lib64/libglib-2.0.so.0 + 0x2cdb4 (g_main_context_dispatch + 0x1b4) 0x3c9862fc0d: 0x9c6f8: /lib64/libglib-2.0.so.0 + 0x2fc0d 0x3c9863011e: 0x9c6f8: /lib64/libglib-2.0.so.0 + 0x3011e (g_main_context_iteration + 0x6e) 0x2aaaae0c5031: 0x54f68: /usr/lib64/openoffice.org/basis3.1/program/libvclplug_gtklx.so + 0x1b031 0x2ab05e15780e: 0x3d89a8: /usr/lib64/openoffice.org3/program/../basis-link/program/libvcllx.so + 0xd880e (Application::Yield(bool) + 0x3e) 0x2ab05e1578e7: 0x3d89a8: /usr/lib64/openoffice.org3/program/../basis-link/program/libvcllx.so + 0xd88e7 (Application::Execute() + 0x27) 0x2ab05b6710fe: 0x73d98: /usr/lib64/openoffice.org3/program/../basis-link/program/libsofficeapp.so + 0x280fe 0x2ab05e15d1e4: 0x3d89a8: /usr/lib64/openoffice.org3/program/../basis-link/program/libvcllx.so + 0xde1e4 0x2ab05e15d2d5: 0x3d89a8: /usr/lib64/openoffice.org3/program/../basis-link/program/libvcllx.so + 0xde2d5 (SVMain() + 0x25) 0x2ab05b6a626c: 0x73d98: /usr/lib64/openoffice.org3/program/../basis-link/program/libsofficeapp.so + 0x5d26c (soffice_main + 0x9c) 0x400f5b: 0x1978: /usr/lib64/openoffice.org3/program/soffice.bin + 0xf5b (main + 0xb) 0x3c9661d994: 0x150b60: /lib64/libc.so.6 + 0x1d994 (__libc_start_main + 0xf4) 0x400e99: 0x1978: /usr/lib64/openoffice.org3/program/soffice.bin + 0xe99 (__gxx_personality_v0 + 0xc1) ...end stackreport details ... ...start sample ldd details ... libgtk-x11-2.0.so.0 => /usr/lib64/libgtk-x11-2.0.so.0 (0x00002aceebebb000) libgdk-x11-2.0.so.0 => /usr/lib64/libgdk-x11-2.0.so.0 (0x00002aceec43a000) libatk-1.0.so.0 => /usr/lib64/libatk-1.0.so.0 (0x00002aceec6cd000) libgdk_pixbuf-2.0.so.0 => /usr/lib64/libgdk_pixbuf-2.0.so.0 (0x00002aceec8ed000) libpangocairo-1.0.so.0 => /usr/lib64/libpangocairo-1.0.so.0 (0x00002aceecb04000) libpango-1.0.so.0 => /usr/lib64/libpango-1.0.so.0 (0x00002aceecd0d000) libcairo.so.2 => /usr/lib64/libcairo.so.2 (0x00002aceecf4e000) libgmodule-2.0.so.0 => /lib64/libgmodule-2.0.so.0 (0x00002aceed1b7000) libdl.so.2 => /lib64/libdl.so.2 (0x00002aceed3ba000) libgthread-2.0.so.0 => /lib64/libgthread-2.0.so.0 (0x00002aceed5bf000) libdbus-glib-1.so.2 => /usr/lib64/libdbus-glib-1.so.2 (0x00002aceed7c3000) libdbus-1.so.3 => /lib64/libdbus-1.so.3 (0x00002aceed9e3000) libgobject-2.0.so.0 => /lib64/libgobject-2.0.so.0 (0x00002aceedc1f000) libglib-2.0.so.0 => /lib64/libglib-2.0.so.0 (0x00002aceede5f000) libvclplug_genlx.so => /usr/lib64/openoffice.org/basis3.1/program/libvclplug_genlx.so (0x00002aceee0fd000) libvcllx.so => /usr/lib64/openoffice.org/basis3.1/program/libvcllx.so (0x00002aceee392000) libpsplx.so => /usr/lib64/openoffice.org/basis3.1/program/libpsplx.so (0x00002aceee977000) libsotlx.so => /usr/lib64/openoffice.org/basis3.1/program/libsotlx.so (0x00002aceeec6a000) libutllx.so => /usr/lib64/openoffice.org/basis3.1/program/libutllx.so (0x00002aceeeecf000) libtllx.so => /usr/lib64/openoffice.org/basis3.1/program/libtllx.so (0x00002aceef16f000) libcomphelp4gcc3.so => /usr/lib64/openoffice.org/basis3.1/program/libcomphelp4gcc3.so (0x00002aceef41b000) libucbhelper4gcc3.so => /usr/lib64/openoffice.org/basis3.1/program/libucbhelper4gcc3.so (0x00002aceef77f000) libuno_cppuhelpergcc3.so.3 => /usr/lib64/openoffice.org/basis3.1/program/../ure-link/lib/libuno_cppuhelpergcc3.so.3 (0x00002aceefa01000) libuno_cppu.so.3 => /usr/lib64/openoffice.org/basis3.1/program/../ure-link/lib/libuno_cppu.so.3 (0x00002aceefcc2000) libvos3gcc3.so => /usr/lib64/openoffice.org/basis3.1/program/libvos3gcc3.so (0x00002aceefef2000) libuno_sal.so.3 => /usr/lib64/openoffice.org/basis3.1/program/../ure-link/lib/libuno_sal.so.3 (0x00002acef0119000) libXrandr.so.2 => /usr/lib64/libXrandr.so.2 (0x00002acef0511000) libX11.so.6 => /usr/lib64/libX11.so.6 (0x00002acef0715000) libXext.so.6 => /usr/lib64/libXext.so.6 (0x00002acef0a21000) libpthread.so.0 => /lib64/libpthread.so.0 (0x00002acef0c32000) libm.so.6 => /lib64/libm.so.6 (0x00002acef0e4e000) libstdc++.so.6 => /usr/lib64/libstdc++.so.6 (0x00002acef10d1000) libgcc_s.so.1 => /lib64/libgcc_s.so.1 (0x00002acef13d1000) libc.so.6 => /lib64/libc.so.6 (0x00002acef15e0000) libfontconfig.so.1 => /usr/lib64/libfontconfig.so.1 (0x00002acef1937000) libXrender.so.1 => /usr/lib64/libXrender.so.1 (0x00002acef1b6b000) libXinerama.so.1 => /usr/lib64/libXinerama.so.1 (0x00002acef1d75000) libXi.so.6 => /usr/lib64/libXi.so.6 (0x00002acef1f77000) libXcursor.so.1 => /usr/lib64/libXcursor.so.1 (0x00002acef217f000) libXfixes.so.3 => /usr/lib64/libXfixes.so.3 (0x00002acef238a000) libpangoft2-1.0.so.0 => /usr/lib64/libpangoft2-1.0.so.0 (0x00002acef258f000) libfreetype.so.6 => /usr/lib64/libfreetype.so.6 (0x00002acef27be000) libz.so.1 => /usr/lib64/libz.so.1 (0x00002acef2a42000) libpng12.so.0 => /usr/lib64/libpng12.so.0 (0x00002acef2c56000) librt.so.1 => /lib64/librt.so.1 (0x00002acef2e7b000) /lib64/ld-linux-x86-64.so.2 (0x0000003c96000000) libnsl.so.1 => /lib64/libnsl.so.1 (0x00002acef3084000) libcap.so.1 => /lib64/libcap.so.1 (0x00002acef329d000) libi18npaperlx.so => /usr/lib64/openoffice.org/basis3.1/program/libi18npaperlx.so (0x00002acef34a1000) libbasegfxlx.so => /usr/lib64/openoffice.org/basis3.1/program/libbasegfxlx.so (0x00002acef36a7000) libSM.so.6 => /usr/lib64/libSM.so.6 (0x00002acef394c000) libICE.so.6 => /usr/lib64/libICE.so.6 (0x00002acef3b56000) libi18nisolang1gcc3.so => /usr/lib64/openoffice.org/basis3.1/program/libi18nisolang1gcc3.so (0x00002acef3d72000) libi18nutilgcc3.so => /usr/lib64/openoffice.org/basis3.1/program/libi18nutilgcc3.so (0x00002acef3f78000) libicuuc.so.36 => /usr/lib64/libicuuc.so.36 (0x00002acef418b000) libicudata.so.36 => /usr/lib64/libicudata.so.36 (0x00002acef44c1000) libicule.so.36 => /usr/lib64/libicule.so.36 (0x00002acef5070000) libjvmaccessgcc3.so.3 => /usr/lib64/openoffice.org/basis3.1/program/../ure-link/lib/libjvmaccessgcc3.so.3 (0x00002acef52b3000) libuno_salhelpergcc3.so.3 => /usr/lib64/openoffice.org/basis3.1/program/../ure-link/lib/libuno_salhelpergcc3.so.3 (0x00002acef54ba000) libcrypt.so.1 => /lib64/libcrypt.so.1 (0x00002acef56bf000) libXau.so.6 => /usr/lib64/libXau.so.6 (0x00002acef58f7000) libXdmcp.so.6 => /usr/lib64/libXdmcp.so.6 (0x00002acef5af9000) libexpat.so.0 => /lib64/libexpat.so.0 (0x00002acef5cff000) ...end sample ldd details ... any ideas? 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