This is really important in my opinion.
Currently it is not really possible to follow an issue by notification emails.
In Gmail e. g. the Mails to one Ticket from the same sender are grouped 
together, but from different senders it is different Threads, so the messages 
are out of order because of the missing In-Reply-To/References headers and thus 
you do not read the messages in the correct order.


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** [tickets:#6328] Use In-Reply-To: and References: headers for outgoing ticket 
emails**

**Status:** open
**Created:** Tue Jun 04, 2013 02:04 PM UTC by Hanspeter Niederstrasser
**Last Updated:** Mon Jul 08, 2013 04:30 PM UTC
**Owner:** nobody

Outgoing ticket emails should use the In-Reply-To: and References: headers so 
that recipient user agents can group messages from the same ticket together.

For example, e-mails from Canonical's Launchpad tracker use the Message-ID of 
the original post in the References: field of follow up posts.  The same should 
happen with SF ticket e-mails.  In case a user replies via e-mail or using the 
"Reply" button on the web interface, the Message-ID of the 'parent' message 
should be appended to the In-Reply-To: and References: headers.


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