- **status**: closed --> in-progress


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** [tickets:#6328] Use In-Reply-To: and References: headers for outgoing ticket 
emails**

**Status:** in-progress
**Labels:** 42cc 
**Created:** Tue Jun 04, 2013 02:04 PM UTC by Hanspeter Niederstrasser
**Last Updated:** Thu Oct 24, 2013 08:16 PM UTC
**Owner:** nobody

Outgoing ticket emails should use the In-Reply-To: and References: headers so 
that recipient user agents can group messages from the same ticket together.

For example, e-mails from Canonical's Launchpad tracker use the Message-ID of 
the original post in the References: field of follow up posts.  The same should 
happen with SF ticket e-mails.  In case a user replies via e-mail or using the 
"Reply" button on the web interface, the Message-ID of the 'parent' message 
should be appended to the In-Reply-To: and References: headers.


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