It's definitely not fixed.  The frequency seems to have reduced -- an entirely 
subjective and unmeasured perception -- but I have seen at least one incidence, 
perhaps two, within the last couple of weeks.


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** [tickets:#6381] Allura tickets system intermittently discards replies to 
comments [ss4454]**

**Status:** in-progress
**Labels:** support p2 42cc 
**Created:** Thu Jun 20, 2013 01:28 PM UTC by Chris Tsai
**Last Updated:** Wed Nov 06, 2013 11:17 PM UTC
**Owner:** nobody

Ref: [allura:tickets:#4454]

keithmarshall:
>>>Within the browser view of a ticket, I'll select the "reply" option in one 
>>>of the follow-up comment panes. I'll enter my reply, in the input pane which 
>>>is presented. When I subsequently select the "post reply" option, it's a 
>>>complete lottery as to whether the reply will actually be posted; all too 
>>>frequently, the system records an edit to the original message, (in which 
>>>I've changed nothing), while dropping the actual reply on the floor, whence 
>>>it vanishes into oblivion.

>>>This is happening way too often; it is becoming increasingly frustrating.

me:
>>Can you provide a time frame for when this has been occurring (we've been 
>>working through some site issues the past few days which I could see as 
>>related) and some specific examples that we can check the logs for?

>>Also, as a personal recommendation, I've been using the Lazarus browser 
>>plugin (for FF and Chrome), and helped me recover lost text on many occasions.

keithmarshall:
>I've noticed it intermittently, over several months; pretty much, ever since 
>MinGW migrated to the Allura platform. Most recent occurrence was today, (just 
>a short while before I raised this issue itself), when I attempted to add the 
>side issue references on https://sourceforge.net/p/mingw/bugs/1989/

>I experienced a similar issue yesterday, on 
>https://sourceforge.net/p/mingw/bugs/1973/ (I think); tracking down any 
>earlier occurrences may be too difficult to contemplate, but there have been 
>several.

>Thanks for the Lazarus pointer; I'll certainly look into it. However, I've 
>simply gotten into the habit of using Ctrl-A Ctrl-C in the input pane, just 
>prior to selecting "post reply".

>One further point, which may or may not be related: sometimes, when a reply is 
>successfully posted, it becomes divorced from its parent, and presented as an 
>apparent top level discussion item, (usually with an intervening "page break").

So we don't need to do a lot of timestamp comparing to figure out which reply 
specifically, it looks like it's this one: 
https://sourceforge.net/p/mingw/bugs/1989/#3e85/cd7b/d222/aba9/76e9


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