Hi Debbie, I would need the following information to debug the issue: 1. Please send us the "ZWCInstall.log" located at %temp% & LogFile.txt under the "ZWC install dir\Debug" to debug the issue. 2. What OS is ZWC installed on?
Regards, Prashant On Tue, Nov 9, 2010 at 9:57 PM, Debbie O Connell <[email protected]> wrote: > We're trying to upgrade Zmanda Client for Windows from 2.6.1.2 (At > revision: > > 20180, Jan 8, 2010) to Version 3.1.3 (64 bit) and having problems with the > installer. Any ideas? > > I did not Uninstall the current version before running Setup to upgrade the > client to ZWC-Community-3.1.3-64bit > > > It says: > This setup will perform an upgrade of 'Zmanda Client for Windows C. E. > (x64)'. > Continue? (Yes) > Prepares to install. > Welcome to the Zmanda Client for Windows C.E. (x64) Setup program > Upgrade Client. Continue. (Yes), Next, Install, Starts the install process > and > then when > > > Zmanda Client for Windows C.E. (x64) is being installed on your system. > (Registering product) > > The following error windows pop-up: > > Zmanda Client for Windows Community Edition(x64) Error > Error 1316 A network error occurred while attempting to read from the file > > C:\Users\sbrown\AppData\Local\Temp\{FA88036C-DD96-4DDA-A4FE-BF9EF3FA1D8F}\ZCBInstaller.msi > > > > Error: -1603 Fatal Error during Installation. > Consult Windows Installer Help (Msi.chm) >
