Hi Prashant,
I sent this reply earlier today but for some reason it didn't make
it out with the log file attached.
The OS is Windows Server 2008 R2 Standard, 64-bit
ZWCInstallLogFile.log:
=== Logging started: 11/9/2010 10:50:27 ===
Action 10:50:28: ISSetupFilesExtract.
Action 10:50:28: ISSetAllUsers.
Action 10:50:28: AppSearch. Searching for installed applications
AppSearch: Property: VC_2005_REDIST, Signature: NewSignature14
AppSearch: Property: ZWC_EXISTS, Signature: NewSignature1
Action 10:50:28: LaunchConditions. Evaluating launch conditions
Action 10:50:28: FindRelatedProducts. Searching for related applications
Action 10:50:28: ValidateProductID.
Action 10:50:28: CostInitialize. Computing space requirements
Action 10:50:28: FileCost. Computing space requirements
Action 10:50:28: IsolateComponents.
Action 10:50:28: setUserProfileNT.
Action 10:50:28: setAllUsersProfile2K.
Action 10:50:28: ResolveSource.
Action 10:50:28: CostFinalize. Computing space requirements
Action 10:50:28: MigrateFeatureStates. Migrating feature states from related
applications
Action 10:50:28: ISSetupFilesCleanup.
=== Logging started: 11/9/2010 10:53:16 ===
Error 1316.A network error occurred while attempting to read from the file
C:\Users\sbrown\AppData\Local\Temp\{A51AD424-F595-41A1-B9BB-68C6E1651D26}\ZCBInstaller.msi
Property(S): DiskPrompt = [1]
Property(S): UpgradeCode = {782ACF99-98B1-40FF-9049-6B9E3BE7D5EE}
Property(S): ProductCode = {89409EE8-4ABE-46BF-B55C-72013EF020DE}
Property(S): Installed = 2010/10/11 09:59:04
Property(S): SourcedirProduct = {89409EE8-4ABE-46BF-B55C-72013EF020DE}
Property(S): SOURCEDIR =
C:\Users\sbrown\AppData\Local\Temp\{A51AD424-F595-41A1-B9BB-68C6E1651D26}\
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): OutOfDiskSpace = 0
Property(S): ODBCREINSTALL = {C45570AD-D187-461C-92D2-BC3DF2A3BBD9}
Property(S): CostingComplete = 1
Property(S): ACTION = INSTALL
Property(S): Preselected = 1
Property(S): QFEUpgrade = 1
Property(S): UILevel = 2
Property(S): OriginalDatabase =
C:\Users\sbrown\AppData\Local\Temp\{A51AD424-F595-41A1-B9BB-68C6E1651D26}\ZWCInstaller.msi
Property(S): DATABASE = C:\Windows\Installer\2e3c83b7.msi
Property(S): Privileged = 1
Property(S): MsiRunningElevated = 1
Property(S): RedirectedDllSupport = 2
Property(S): MsiWin32AssemblySupport = 6.1.7600.16385
Property(S): MsiNetAssemblySupport = 2.0.50727.4927
Property(S): Date = 11/9/2010
Property(S): Time = 11:41:46
Property(S): TTCSupport = 1
Property(S): ColorBits = 16
Property(S): TextInternalLeading = 3
Property(S): TextHeight = 16
Property(S): BorderSide = 1
Property(S): BorderTop = 1
Property(S): CaptionHeight = 19
Property(S): ScreenY = 1024
Property(S): ScreenX = 1280
Property(S): SystemLanguageID = 1033
Property(S): ComputerName = PFOXRAY
Property(S): UserLanguageID = 1033
Property(S): UserSID = S-1-5-21-3467193652-1321934698-1828496253-2849
Property(S): LogonUser = sbrown
Property(S): MsiTrueAdminUser = 1
Property(S): AdminUser = 1
Property(S): VirtualMemory = 29207
Property(S): PhysicalMemory = 16378
Property(S): Intel = 16
Property(S): Msix64 = 16
Property(S): MsiAMD64 = 16
Property(S): ShellAdvtSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): GPTSupport = 1
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start
Menu\Programs\Startup\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start
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Property(S): MyPicturesFolder = C:\Users\sbrown\Pictures\
Property(S): LocalAppDataFolder = C:\Users\sbrown\AppData\Local\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): SendToFolder =
C:\Users\sbrown\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): RecentFolder =
C:\Users\sbrown\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): PrintHoodFolder =
C:\Users\sbrown\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): PersonalFolder = H:\My Documents\
Property(S): NetHoodFolder =
C:\Users\sbrown\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): FavoritesFolder = C:\Users\sbrown\Favorites\
Property(S): AppDataFolder = C:\Users\sbrown\AppData\Roaming\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): TempFolder = C:\Users\sbrown\AppData\Local\Temp\
Property(S): TerminalServer = 1
Property(S): System64Folder = C:\Windows\system32\
Property(S): VersionNT = 601
Property(S): TARGETDIR = D:\
Property(S): ALLUSERSPROFILE = C:\ProgramData\
Property(S): WindowsVolume = C:\
Property(S): ZMANDA = C:\Program Files\Zmanda\
Property(S): WindowsFolder = C:\Windows\
Property(S): MsiNTProductType = 3
Property(S): ServicePackLevelMinor = 0
Property(S): ServicePackLevel = 0
Property(S): INSTALLDIR = D:\Program Files\Zmanda\Zmanda Client for Windows
Community Edition(x64)\
Property(S): BIN = D:\Program Files\Zmanda\Zmanda Client for Windows Community
Edition(x64)\bin\
Property(S): MYSQL = D:\Program Files\Zmanda\Zmanda Client for Windows
Community
Edition(x64)\MySQL\
Property(S): BIN1 = D:\Program Files\Zmanda\Zmanda Client for Windows Community
Edition(x64)\MySQL\bin\
Property(S): DRIVER = D:\Program Files\Zmanda\Zmanda Client for Windows
Community Edition(x64)\MySQL\Driver\
Property(S): BIN3 = D:\Program Files\Zmanda\Zmanda Client for Windows Community
Edition(x64)\MySQL\Driver\bin\
Property(S): WindowsBuild = 7600
Property(S): VersionMsi = 5.00
Property(S): DATA = D:\Program Files\Zmanda\Zmanda Client for Windows Community
Edition(x64)\MySQL\data\
Property(S): DEBUG = D:\Program Files\Zmanda\Zmanda Client for Windows
Community
Edition(x64)\Debug\
Property(S): LIB3 = D:\Program Files\Zmanda\Zmanda Client for Windows Community
Edition(x64)\MySQL\lib\
Property(S): DEBUG1 = D:\Program Files\Zmanda\Zmanda Client for Windows
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Property(S): DOC1 = D:\Program Files\Zmanda\Zmanda Client for Windows Community
Edition(x64)\MySQL\Driver\doc\
Property(S): SHARE = D:\Program Files\Zmanda\Zmanda Client for Windows
Community
Edition(x64)\MySQL\share\
Property(S): ENGLISH = D:\Program Files\Zmanda\Zmanda Client for Windows
Community Edition(x64)\MySQL\share\english\
Property(S): VersionDatabase = 200
Property(S): PRODUCTLANGUAGE = 1033
Property(S): MsiSystemRebootPending = 1
Property(S): ZMANDA_CLIENT_FOR_WINDOWS_COMMUNITY_EDITION_X64_ = C:\Program
Files\Zmanda\Zmanda Client for Windows Community Edition(x64)\
Property(S): CLIENTPROCESSID = 3264
Property(S): MSICLIENTUSESEXTERNALUI = 1
Property(S): CLIENTUILEVEL = 3
Property(S): CURRENTDIRECTORY =
D:\ZWC-Community-3.1.3-64bit\ZWC-Community-3.1.3-64bit
Property(S): LIB2 = D:\Program Files\Zmanda\Zmanda Client for Windows Community
Edition(x64)\MySQL\Driver\lib\
Property(S): ARPSYSTEMCOMPONENT = 1
Property(S): MISC = D:\Program Files\Zmanda\Zmanda Client for Windows Community
Edition(x64)\misc\
Property(S): MYSQL1 = D:\Program Files\Zmanda\Zmanda Client for Windows
Community Edition(x64)\MySQL\data\mysql\
Property(S): OPT = D:\Program Files\Zmanda\Zmanda Client for Windows Community
Edition(x64)\MySQL\lib\opt\
Property(S): USERNAME = AutoBVT
Property(S): SUPPORTDIR =
C:\Users\sbrown\AppData\Local\Temp\{C99030CE-807B-4471-B985-204B72DE2389}
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start
Menu\Programs\
Property(S): SETUPEXEDIR =
D:\ZWC-Community-3.1.3-64bit\ZWC-Community-3.1.3-64bit
Property(S): ROOTDRIVE = D:\
Property(S): REINSTALLMODE = vomus
Property(S): REINSTALL = ALL
Property(S): SystemFolder = C:\windows\syswow64\
Property(S): SourceDir =
C:\Users\sbrown\AppData\Local\Temp\{A51AD424-F595-41A1-B9BB-68C6E1651D26}\
Property(S): USERPROFILE = C:\Users\sbrown\
Property(S): IS_MINOR_UPGRADE = 1
Property(S): ISSETUP_UISEQUENCE_PROCESSED = 1
Property(S): ISSETUPFILESCOMPLETED = Completed
Property(S): ISSETUPDRIVEN = 1
Property(S): INSTALLLEVEL = 1
Property(S): COMPANYNAME = Microsoft
Property(S): zmanda = C:\ProgramData\Microsoft\Windows\Start
Menu\Programs\Zmanda\
Property(S): zmanda_1_zmanda_internet_backup =
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Zmanda\Zmanda Client for
Windows\
Property(S): AMANDA_SERVER = 10.209.129.22
Property(S): PackagecodeChanging = 1
Property(S): ProductToBeRegistered = 1
Property(S): ProductState = 5
Property(S): PackageCode = {D7758526-809F-426A-8751-C24DA1EF8B3B}
Property(S): MsiLogFileLocation =
C:\Users\sbrown\AppData\Local\Temp\ZWCInstallLogFile.log
Property(S): VC_2005_REDIST = Microsoft Visual C++ 2010 x64 Redistributable -
10.0.30319
Property(S): ZWC_EXISTS = 0
Property(S): NewProperty17 = 0
Property(S): ARPPRODUCTICON = ARPPRODUCTICON.exe
Property(S): DefaultUIFont = Tahoma8
Property(S): DWUSINTERVAL = 30
Property(S): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application:
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Property(S): IS_PROGMSG_XML_COSTING = Costing XML files...
Property(S): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...
Property(S): IS_PROGMSG_XML_FILES = Performing XML file changes...
Property(S): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...
Property(S): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...
Property(S): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...
Property(S): IS_SQLSERVER_AUTHENTICATION = 0
Property(S): IS_SQLSERVER_USERNAME = sa
Property(S): ISVROOT_PORT_NO = 0
Property(S): Manufacturer = Zmanda
Property(S): ProductName = Zmanda Client for Windows Community Edition(x64)
Property(S): ProductVersion = 3.1.3
Property(S): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s
Property(S): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...
Property(S): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s
Property(S): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...
Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service
extension
Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service
extensions...
Property(S): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual
directories...
Property(S): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual
directories...
Property(S): PROGMSG_IIS_EXTRACTDONEz = Extracted information for IIS virtual
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Property(S): PROGMSG_IIS_EXTRACTzDONE = Extracted information for IIS virtual
directories...
Property(S): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool
Property(S): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service
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Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service
extensions...
Property(S): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and
web
site changes...
Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web
service
extensions...
Property(S): REBOOT = Suppress
Property(S): SecureCustomProperties =
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Property(S): STANDARD_USE_SETUPEXE = This installation cannot be run by
directly
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Property(S): PROGMSG_IIS_REMOVEWEBSITES = Removing IIS websites...
Property(S): PROGMSG_IIS_CREATEWEBSITE = Creating IIS website %s
Property(S): PROGMSG_IIS_CREATEWEBSITES = Creating IIS websites...
Property(S): DWUSLINK =
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Property(S): ARPHELPLINK = http://network.zmanda.com
Property(S): COPY_OLD_DATA = 0
Property(S): JAVA_HOME = 0
Property(S): DISABLEADVTSHORTCUTS = 1
Property(S): IS_JAVA_INSTALLED = 1
Property(S): JRE_VERSION = 0
Property(S): PREV_INSTALL_DIR = 0
Property(S): MsiHiddenProperties = AMANDA_PASSWORD;ROOT_PASSWORD
Property(S): ALLUSERS = 1
Property(S): PRODUCT_TYPE_DC = 3
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Property(S): VersionNT64 = 601
Property(S): ProductLanguage = 1033
=== Logging stopped: 11/9/2010 11:41:46 ===
=== Logging started: 11/9/2010 11:41:46 ===
Action 11:41:46: CostInitialize. Computing space requirements
Action 11:41:46: FileCost. Computing space requirements
Action 11:41:46: CostFinalize. Computing space requirements
________________________________
From: Prashant Joshi <[email protected]>
To: Debbie O Connell <[email protected]>
Cc: amanda users list <[email protected]>
Sent: Tue, November 9, 2010 12:09:36 PM
Subject: Re: Zmanda Client for Windows(x64) upgrade has installer error
Hi Debbie,
I would need the following information to debug the issue:
1. Please send us the "ZWCInstall.log" located at %temp% & LogFile.txt under
the
"ZWC install dir\Debug" to debug the issue.
2. What OS is ZWC installed on?
Regards,
Prashant
On Tue, Nov 9, 2010 at 9:57 PM, Debbie O Connell <[email protected]> wrote:
We're trying to upgrade Zmanda Client for Windows from 2.6.1.2 (At revision:
>20180, Jan 8, 2010) to Version 3.1.3 (64 bit) and having problems with the
>installer. Any ideas?
>
>I did not Uninstall the current version before running Setup to upgrade the
>client to ZWC-Community-3.1.3-64bit
>
>It says:
>This setup will perform an upgrade of 'Zmanda Client for Windows C. E. (x64)'.
>Continue? (Yes)
>Prepares to install.
>Welcome to the Zmanda Client for Windows C.E. (x64) Setup program
>Upgrade Client. Continue. (Yes), Next, Install, Starts the install process and
>then when
>
>Zmanda Client for Windows C.E. (x64) is being installed on your system.
>(Registering product)
>
>The following error windows pop-up:
>Zmanda Client for Windows Community Edition(x64) Error
>Error 1316 A network error occurred while attempting to read from the file
>C:\Users\sbrown\AppData\Local\Temp\{FA88036C-DD96-4DDA-A4FE-BF9EF3FA1D8F}\ZCBInstaller.msi
>
>
>Error: -1603 Fatal Error during Installation.
>Consult Windows Installer Help (Msi.chm)
>
