Tim, As you noted the initial response arrived quickly. Chances are that we maight think that we answered the original question but you think different or you do not accept the answer, but we may not know that. If you don't get the response within 24 hours it may be the case. So please reply to the original support thread (so we know which ticket number it belongs to) and tell us what more information do you need.
Best regards, Tomasz Janeczko amibroker.com ----- Original Message ----- From: Tim Gadd To: Amibroker Sent: Wednesday, December 19, 2007 3:02 AM Subject: [amibroker] Getting support after the initial correspondence I hate to post this on the group site, but i'm not sure what else to do. I am not getting response to replies to open support questions. The first request is answered very promptly, but follow-up questions are not. I have an open issue regarding a problem i'm having with the ascii importer. It's been nearly 3 weeks and it's yet to be resolved. Any suggestions other than sending each request multiple times? Again, sorry to post this here. This is quite unusual. Tim ------------------------------------------------------------------------------ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.
