Tomasz, Well, I did get a response after resending the message that i originally posted about, but when i replied to the response from that reply, i did not receive a return response (huh?). The title of my reply is shown below. I thought that the annotated message title would help to keep the support thread alive, but it did not.
Re: [#44909] Trouble with ASCII Importer - new question 20Dec Suggestions appreciated. Tim --- In [email protected], "Tomasz Janeczko" <[EMAIL PROTECTED]> wrote: > > Tim, > > As you noted the initial response arrived quickly. > Chances are that we maight think that we answered the original question but you think different or > you do not accept the answer, but we may not know that. > If you don't get the response within 24 hours it may be the case. > So please reply to the original support thread (so we know which ticket number it belongs to) > and tell us what more information do you need. > > Best regards, > Tomasz Janeczko > amibroker.com > ----- Original Message ----- > From: Tim Gadd > To: Amibroker > Sent: Wednesday, December 19, 2007 3:02 AM > Subject: [amibroker] Getting support after the initial correspondence > > > I hate to post this on the group site, but i'm not sure what else to do. I am not getting response to replies to open support questions. The first request is answered very promptly, but follow-up questions are not. I have an open issue regarding a problem i'm having with the ascii importer. It's been nearly 3 weeks and it's yet to be resolved. Any suggestions other than sending each request multiple times? > > Again, sorry to post this here. This is quite unusual. > > Tim > > > > -------------------------------------------------------------------- ---------- > Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. >
