I tried that. I added an entry for GLD on the ISLAND exchange and was able to display a chart of GLD. But adding the GLD-Island entry did not fix my back fill problem into AB.
Then I had an epiphany. In AB I entered the symbol as GLD-ISLAND-STK and guess what. That worked. I then tried it with EPP-ISLAND-STK and that worked too. It is really sad but it seems there is a very wide level of expertise in the IB support team. I have contacted them about 8 times on this problem and got the royal run around. They must not have a searchable database or some of their folks don't know how to use it. Thanks for the suggestion, Barry --- In [email protected], "J. Biran" <[EMAIL PROTECTED]> wrote: > > I called IB's tech support regarding the message I saw on top > of TWS chart > "Best queries are not supported." when trying to chart some > ETFs. > The explanation I was given: add/change the symbol's Exchange > to ISLAND for charting... > Use original to enter trades > > Seems to work > > jb > ______________________________________________________________ > -----Original Message----- > From: [email protected] > [mailto:[EMAIL PROTECTED] On Behalf Of Barry > Scarborough > Sent: Monday, January 07, 2008 12:36 PM > To: [email protected] > Subject: [amibroker] Re: Interactive Broker feed problems into > Amibroker > > I have not had any trouble today but there are some symbols I > can not > download. I get error 162 which is BEST query errors and it > will not > back fill about 8 ETFs I was tracking. This is an error on one > of their > servers. They are supposed to be working on that too. I wonder > some > times since it has been failing for a month. That error > started on 12/5 > and more started to fail on 12/11. But the major indices and > trin, > forex and some futures are working fine. > > I am running their latest stand alone release, 880.5 and Java > version > 1.5.0_14. My AB is 4.90.5 and I am running on PX Home. > > Make sure your computer clock is set close to actual time. I > think they > use the CPU clock rather than a time stamp in the data. I > noticed the > close is never what Scottrade shows or the OED value. I ran > into some > problems when my clock got way off and I lost data on some > symbols and > all of it on one. > > Another thing you can try is displaying an analysis chart in > IB. If > their chart won't display it is their data feed problem and > not the API. > > Barry > > --- In [email protected], "speeringmt" > <speeringmt@> wrote: > > > > Hello. > > > > I have had serious problems with my IB feed into AB of late. > > > > Began post-Christmas, and became untradable due to erratic > start and > > close time cut offs. The feed stopped updating live at all > on Friday > > night, and has not backfilled since. > > > > I have done everything amibroker support has so far > suggested, i.e. > > using TWS 879 and re-configuring the database. This has > still left me > > with the same problem, with charts on the old database still > not > > backfilling, and ones through the new database not at all > either. > > > > TWS still works fine. > > > > Any help correcting this will be greatly appreciated. >
