While not exactly the same issue, after an application upgrade (an
application I wrote) I have experienced the application icon not
working ("The linked program is no longer installed on your phone").
After a power down/up the icon works but the program crashes on
startup with a ClassNotFoundException. The class not found is the
main launching class from the previous application that was upgraded.
That class no longer exists in the newer application because I renamed
the packages when I restructured the upgrade application. I went back
and restructured the upgrade application to use the same pcckage names
as the previous application and now the upgrade works fine. There
does seem to be an issue and it is possible if it is HTC related their
testing could not reproduce the problem because they did not rename
packages. Like I said it is not exactly the same issue you are seeing
but thought this might help.
======================
On Nov 3, 1:58 pm, gdonald <[email protected]> wrote:
> On Oct 29, 12:58 pm, Dianne Hackborn <[email protected]> wrote:
>
> > If this is only happening onHero, it needs to be reported toHTC, not as a
> > generic platform bug.
>
> I reported the issue toHTCand they said they couldn't reproduce it,
> didn't ask me a firmware version or anything. See their response
> below.
>
> So Diane is saying this is not a generic Android platform bug because
> it's only onHTCHeros, and thenHTCis denying the bug exists even
> though many people in this very thread say they are experiencing it
> and can reproduce it.
>
> This really pisses me off. Whose bug is this? How is it ever going
> to get fixed? I guess I'm going back to Apple/iPhone development. If
> this is how "open" Android development works, I'm out.
>
> Dear Greg Donald,
>
> TheHTCCustomer Service Representative that has been handling your
> message would like to know if your question has been successfully
> answered. You can reply to or close your question by visiting:
>
> http://ContactUs.htc.com/wFrmMailLogin.aspx
>
> Ticket Number : [ 09USCW44ENA001067 ]
>
> If you do not respond to or close your question within 15 days, it
> will be closed automatically.
>
> Sincerely,
>
> HTC
>
> We are unable to receive replies to this email account. Please visit
> us atwww.htc.comif you have any questions or need further
> assistance.
>
> New Response From [ Alvin (NA Team) ]
> Greg,
>
> Thank you for taking the time to contactHTCAmerica Technical Support
> via E-Mail with your inquiry about a reported bug on code.google.com.
> My name is A.J. and I will be happy to assist you today.
>
> First, let me apologize for the extreme delay in response to your
> original inquiry.HTChas recently released a plethora of new devices
> in several markets as well as software updates for several of our
> current models. The response to these devices and OS updates has been
> overwhelming but we are working diligently to provide the best support
> possible for our customers. Thank you for your patience.
>
> I have tested this on 2 of our SprintHTCHeroes and one European
> model. I was unable to replicate the issue on any of the device.HTC
> does not offer any technical assistance for the Android Market or
> applications downloaded from the market. I suggest you contact the
> individual vendors for support or Google. I apologize for any
> inconvenience this may cause you.
>
> Greg, if you have any future questions about your device please feel
> free to visitwww.htc.comand send us another e-mail. You may also
> enjoywww.htcwiki.com, our customer-based forum, which has a plethora
> of information onHTCdevices. I would also like to invite you to
> participate in a customer satisfaction survey located
> athttp://survey.htc.com/worldwide/. I hope you have a great day!
>
> HTCAmerica Technical Support
> A.J.
> Customer Information
> Name Greg Donald
> Telephone 615-838-7503
> Email Address [email protected]
> Country United States
> Inquiry Information
> Inquiry Type Technical Support
> Inquiry Description Please see the bug report
> here:http://code.google.com/p/android/issues/detail?id=4419
> Issue Date & Time
> 2009/11/04 02:38
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