Also, your app may not work on HIS hero-phone. It could be tons of things, depending on your app, that may have nothing to do with a particular (brand of) device, but with software loaded on it.
E.g. your app uses services that a task-manager on his device keeps killing. E.g. your app may use some cache that is running (too) low on his device. E.g. your app may use a content-provider typpe for which he has a different provider installed (besides the default provider). E.g. his SD-card may be corrupt. E.g. he may have a custom ROM installed. etc. etc. etc. And i agree with Nathan; someone giving a one-star rating with just a "Does not work" type of comment is unlikely to contact you even if he or she could so easily. On Oct 7, 10:45 am, Nathan <[email protected]> wrote: > On Oct 7, 7:27 am, tony obrien <[email protected]> wrote:> I was > going to say, "So if I can't test on EVERY device..." but > > perhaps that's my first question... > > > {a} Was I absent the day they told us in Android SDK class that any > > actual DEVICE may react differently from some other? I understand that > > if the device does not support somthing then, of course, it can't > > comply to my app's request. > > > Example: I have 100's of downloads for an app... then I get a 1-STAR > > with the comment: "Does not work on HERO." > > > So I can imagine that he may be right OR he might be a twit and many > > others with HEROs had no problem. > > Yep. > > > I find the communications facilities between the DEVELOPER and his > > AUDIENCE via the GOO Market to be quite unsophisticated. > > Yep > > > So... > > > {b} Is there some mechanism that I am not aware of that allows me to > > 'confront' my downloaders directly (i.e. an email address or > > something?) so that I can help them or at least discover what the heck > > someone means by "It don't work" ?? > > No. The one star person is unlikely to come back or help you anyway. > > > At the moment I am planning on adding an entire new "layout" to all of > > my apps which would beg them to get in touch with me if they have > > *any* problem at all ... is this my only means to accomplish this? > > Yes, that is probably your best option. Loading up the app with > admonitions is what works best. Get them subscribed to your > newsletter, give them handy error report buttons, walk them through > every step they have to take avoid errors. > > Even then, you won't completely prevent comments like you've seen. > Many don't spend more than seven seconds on an app, and not everyone > wants to help improve or fix an app. The app can be working fine, but > not work the way *they* expect, and you will still get that comment. > > Nathan -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
