When my app encounters an error it pops up a message with two buttons - "Dismiss" and "Email Error Report". The error report builds an XML document with every detail I can query about the phone and emails it to a dedicated address. This tends to give me at least basic data even from someone who just downloaded, tried it once, discovered it didn't work on their phone, and uninstalled it. Half the time, they also click the "Email Error Report" button so I have both their email address (in case I have questions or want to let them know I fixed their problem) and the report data.
In the next release of my app, I plan to record a "menu history" which will be included in the error report, enabling me to replay the user's actions. All of this is fairly easy to implement, especially compared to the normal cat-and-mouse game of trying to get enough data from a user to diagnose his/her issue. Users also get a chance to add comments to the email before it's sent, or to opt out at the last minute. So far this approach is working great and total implementation time was about a day. -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
