Yah, I've had one or two that were downright crass, and I don't mind negative feedback because it helps me improve things, but every once in a while I find a comment that should really be deleted... fine if they keep the 1 start rating, but the comment should be removed.
I also get a lot of people missing a feature and rate low because of it, even if the feature is there. It would be good if you could attache a counter-comment to comments so it became a kind of FAQ. - Brill On Dec 9, 1:25 pm, Nathan <[email protected]> wrote: > The chance of getting helpful feedback from one star users is > extremely low. > > These people will only spend seven seconds trying your app, they can't > be bothered to write something helpful. > > You are more likely to get comments like this. > > <> Didn't work. > <> This is dumb. > <> I couldn't do X. > <> It has ads in it. > <> It costs money. > <> It wouldn't let me rate it without writing a commment. Lame. > <> The UI sucks. > > Since you can't follow up with them, they won't help. > > Valuable feedback generally comes from 3-4 star users who also contact > you by email. > > There have been plenty of good suggestions for the Market comments, > but they are showing no signs of changing. > > What you can do: > Build up a group of users who will communicate. For example, get > people to subscribe to your weekly newsletter, sign up at your forum, > etc. > Ask questions, send surveys. > > You don't have to get every user to talk to you, but get some that > will. > > Nathan > > On Dec 8, 2:18 am, Kev <[email protected]> wrote: > > > > > > > > > I recently released my first android app (http://lambfruit.com) and I > > have been left frustrated with the markets rating system. The reason > > for this is that I would like to get valid feedback about my app, > > areas I can improve and areas that people are having trouble with, > > crashes or UI issues etc.. however I have received a couple of one > > star ratings without any comments at all! > > This is very frustrating because I would really like to know why > > someone felt the app only deserved one star, so that I can change > > things that people don't like. Does anyone else think that users > > should be forced to comment when providing one or two star ratings? > > > Thanks, > > > Kev -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
