Sorry if I just created confusion, I inadvertently used a different gmail id - nextgen and Russell DuRoss are one and the same.
On Jan 5, 9:04 am, Russell DuRoss <[email protected]> wrote: > One of them says: "...has appeared on my droid x. It may have been > downloaded by mistake, I am not sure. It does not appear to be the > same 1 as is available on marketplace. I am hesitant to open it. I > don't seem to be able to find a way to erase it without opening it > first". > > Another says in the Market App it shows only an install option. Also, > for this user: "I've already been to Settings > Manage Applications > and done that. It doesn't appear and none of the uninstallers seem to > show it either. It doesnt show in my downloaded files either. " > > A 3rd user says: "followed your instructions, however program does not > appear in the manage applications list that were downloaded. Program > does appear in the all program list but will not allow uninstall. When > click on program the uninstall icon is greyed out. Have even tried > several uninstall programs nothing seems to work." > > I have asked them all for: > 1. phone type > 2. Android version > 3. Whether they installed it using market or some other way (don't > know what that could be since we haven't provided any other way) > 4. Digital images of the phone screens if they want to go to that > length to get it solved. > > So, I'm waiting to hear back from them. > > Thanks for you help so far. > > On Jan 4, 8:41 pm, Dianne Hackborn <[email protected]> wrote: > > > > > If you go to Settings > Manage Applications, that is not part of Market at > > all. In that case the button would be grayed out because the app is built > > into the system image. There is no other reason I know of for it to be > > grayed out. > > > On Tue, Jan 4, 2011 at 1:49 PM, Kumar Bibek <[email protected]> wrote: > > > Any information on the devices or OS version? I suspect, its a problem > > > with > > > the market app. They have been pushing updates to this behind the scenes. > > > > Kumar Bibek > > >http://techdroid.kbeanie.com > > >http://www.kbeanie.com > > > > On Wed, Jan 5, 2011 at 3:17 AM, nextgen <[email protected]>wrote: > > > >> In the last couple of weeks I have received a handful of emails about > > >> users' inability to uninstall one of our apps. That app has been in > > >> the market for over 2 months and this is the first I've heard of this > > >> issue. I responded to the users with uninstall instructions and they > > >> say that the app either isn't listed or the Uninstall button is Gray. > > >> I was able to uninstall it from my own phone without a problem. > > > >> I have no clue what this is all about - any ideas? > > > >> -- > > >> You received this message because you are subscribed to the Google > > >> Groups "Android Developers" group. > > >> To post to this group, send email to [email protected] > > >> To unsubscribe from this group, send email to > > >> [email protected]<android-developers%2bunsubs[email protected]> > > >> For more options, visit this group at > > >>http://groups.google.com/group/android-developers?hl=en > > > > -- > > > You received this message because you are subscribed to the Google > > > Groups "Android Developers" group. > > > To post to this group, send email to [email protected] > > > To unsubscribe from this group, send email to > > > [email protected]<android-developers%2bunsubs[email protected]> > > > For more options, visit this group at > > >http://groups.google.com/group/android-developers?hl=en > > > -- > > Dianne Hackborn > > Android framework engineer > > [email protected] > > > Note: please don't send private questions to me, as I don't have time to > > provide private support, and so won't reply to such e-mails. All such > > questions should be posted on public forums, where I and others can see and > > answer them.- Hide quoted text - > > > - Show quoted text -- Hide quoted text - > > - Show quoted text - -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
