On Thu, Mar 3, 2011 at 12:12 AM, Dianne Hackborn <[email protected]>
 wrote:

> Do I not count as a response from Google?
>

Of course! Probably more so than most. However, you didn't respond to the
thread I linked to, so my statement still stands.


> Oh you mean a response answering question about Market?  As I said there,
> nobody from the Market team is on this list, so you shouldn't be surprised
> by not getting responses to questions that people on this list can't answer.
>

Oh, I think you mean this thread, concerning being banned from the Market:
http://groups.google.com/group/android-developers/browse_thread/thread/cf94566a81affbfb

Of course you are correct - this forum is not about the Market and, as you
posted, questions should go to the Market Support Forum.
Fair enough. So let's take a look over there, shall we?

Here is the same question about the in-app billing not working:
http://www.google.com/support/forum/p/Android+Market/thread?tid=331d1590e7ae94db&hl=en

And here is the same question about the content policy that you told the OP
to post in the support forum:
http://www.google.com/support/forum/p/Android+Market/thread?fid=6d6cc0380c0b10d500049d3f4f0f3433&hl=en

Now let's count the total number of responses from Google. Zero. In fact,
the only response to either question is from yours truly telling the poster
that no one is going to respond to them. Even sadder, my responses are "the
best answer". Unfortunately, I continue to be correct.

See, the problem is that people go to the "official support" forum looking
for help and they get ignored. Then they move over into other
Android-related forums hoping to get answers. Unfortunately, they are either
ignored again or are re-directed back to the "appropriate" forum where they
were ignored to begin with.

It is *beyond* frustrating.


> The people here work on the platform, not on Market.  We can't talk about
> what Market is doing.
> I believe all of the people who posted here have posted to other lists.
>  Some of them are more likely to post to the open source lists, etc.
>

Understood. I meant no offense to any of you and I'm sure the other two that
I personally have not seen around here before help out elsewhere that I'm
not aware of.

My point is simply this: getting actual support or answers for legitimate
issues relating to the Android Market is nigh impossible - regardless of the
channel one goes through. Meanwhile a thread with the threat of being
spammed gets the attention of 4 Googlers. Pathetically, this thread has
received more Google attention than anything in the Market Support forum,
whether the responders have anything to do with the Market or not.

And *that* is what I find so very sad about this situation.

-------------------------------------------------------------------------------------------------
TreKing <http://sites.google.com/site/rezmobileapps/treking> - Chicago
transit tracking app for Android-powered devices

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