I'm sorry to hear that. Maybe you should keep on pestering the Google Play support team every day as long as the ratings are dropping. I can understand your anger. I would be pissed off, too.
On Tuesday, January 29, 2013 11:47:41 AM UTC-6, Héctor Júdez wrote: > > Of course, an app that was rated 4.5 now is 4.4... another that was rated > 4.0 now is 3.8 > Two other apps are not even published but rates keep on decreasing. All of > them are 5 star rates execep in one of the unpublished apps in which I am > losing 5 and 1 star rates. > > El martes, 29 de enero de 2013 18:36:00 UTC+1, Nobu Games escribió: >> >> Did actually the average rating of your app change? >> >> On Tuesday, January 29, 2013 10:28:03 AM UTC-6, Héctor Júdez wrote: >>> >>> this is the useless message from Google: >>> >>> Hi, >>> >>> Thank you for your note. >>> The number you see represents the total number of ratings that your >>> application received. Because not all ratings received user comments, it is >>> normal for the number of comments to be a lesser amount. Additionally, we >>> only display recent comments for the application. In most cases, this is on >>> a rolling 30-day basis. >>> >>> In other cases, it is possible that we've detected and removed comments >>> or ratings that have violated our terms of use. You can see our >>> Developer-facing comment policies outlined in our Content Policy: >>> http://www.android.com/us/developer-content-policy.html#spam >>> >>> The user facing comment policy can be viewed here: >>> http://www.google.com/support/androidmarket/bin/answer.py?hl=en&answer=138329 >>> >>> >>> Regards, >>> The Google Play Team >>> >>> >>> >>> El martes, 29 de enero de 2013 17:24:28 UTC+1, Héctor Júdez escribió: >>>> >>>> I am in The Netherlands and during USA night nothing happens.. It all >>>> starts now. >>>> I just took a screenshot and 5 minutes after another 15 rates were >>>> gone. During the night (USA day time) I lose some more... Now I am going >>>> to >>>> take screenshots every day because this has no sense at all. >>>> >>>> >>>> El martes, 29 de enero de 2013 17:04:51 UTC+1, bob escribió: >>>>> >>>>> Maybe you should take screenshots of your ratings histogram on various >>>>> days so you at least have some evidence? >>>>> >>>>> >>>>> Maybe it will even reveal a pattern? >>>>> >>>>> >>>>> >>>>> >>>>> On Tuesday, January 29, 2013 2:58:06 AM UTC-6, Héctor Júdez wrote: >>>>>> >>>>>> I just really hope this doesn't happen to anybody else... already 317 >>>>>> rates gone.. and it doesn't stop, every day I lose around 50. >>>>>> It is so depressing.. I've put a lot of effort into these projects >>>>>> (and also quite some money)... >>>>>> >>>>>> I did write in Google+ also... and of course no answer. I want to >>>>>> forget but it is not stoping. >>>>>> Anyone knows someone in G+ in charge of the #PlayStore? >>>>>> >>>>>> >>>>>> El martes, 29 de enero de 2013 07:35:04 UTC+1, Zsolt Vasvari escribió: >>>>>>> >>>>>>> My app has been published for 2 1/2 years and have 2500+ ratings >>>>>>> also. I haven't lost any that I can see. Knock on wood. >>>>>>> >>>>>>> That said, it sometimes happens that I get an extra batch of >>>>>>> "phantom' ratings which are removed a few days later. >>>>>>> >>>>>>> If you want to complain somewhere, may I suggest Google+ and copy a >>>>>>> few Google people on there. I think you would have a better chance of >>>>>>> getting a legitimate response than here or by contacting Support. >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Tuesday, January 29, 2013 7:42:03 AM UTC+8, Héctor Júdez wrote: >>>>>>>> >>>>>>>> You are all right.. Google just answered two of my emails with the >>>>>>>> exact same copy&paste message saying nothing but crap. >>>>>>>> Anyway, time to forget. Thanks. >>>>>>>> >>>>>>>> El lunes, 28 de enero de 2013 21:06:42 UTC+1, TreKing escribió: >>>>>>>>> >>>>>>>>> >>>>>>>>> On Mon, Jan 28, 2013 at 1:55 PM, Héctor Júdez <[email protected]>wrote: >>>>>>>>> >>>>>>>>>> However before you could gatter all together and complain in the >>>>>>>>>> Market Google Group... now this group is gone and we cannot complain >>>>>>>>>> any >>>>>>>>>> more. >>>>>>>>> >>>>>>>>> >>>>>>>>> You're doing a fine job without that forum ;) >>>>>>>>> >>>>>>>>> Honestly, it sucks, but there's no sense in continuing to complain >>>>>>>>> here. I checked my apps and I seem to be missing some ratings as well >>>>>>>>> from >>>>>>>>> early on. Not sure if there are more missing, I don't track them in >>>>>>>>> that >>>>>>>>> much detail. Whatever the reason is, you're not going to get anywhere >>>>>>>>> stressing about it and raising a ruckus here. >>>>>>>>> >>>>>>>>> Contact Google Play "support" knowing full well you won't get a >>>>>>>>> response, or pester Googler's on G+, or wait it out and see what >>>>>>>>> happens. >>>>>>>>> When stuff like this happens on Google Play, it's usually a sign of >>>>>>>>> "features" or changes coming. >>>>>>>>> >>>>>>>>> >>>>>>>>> ------------------------------------------------------------------------------------------------- >>>>>>>>> TreKing <http://sites.google.com/site/rezmobileapps/treking> - >>>>>>>>> Chicago transit tracking app for Android-powered devices >>>>>>>>> >>>>>>>> -- -- You received this message because you are subscribed to the Google Groups "Android Developers" group. 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