Dear Partner,

Hope you are doing great!

This is Harry from Dynamic Enterprise Solutions. We have urgent requirement 
with one of our client’s, please review below job description and let me know 
your interest.


Title: Service Management Project Manager

Location: North Chicago, IL

Duration: 6 Months+


Locals Only (Phone screen first then in person interviews)




Responsible for the successful execution of a portfolio of dependent projects 
within the Service Management Office organization. This involves all facets of 
project leadership and delivery, including: planning, delivery (process, issue, 
risk and change management), relationship management (up front project intake, 
business case, form fit with Service Now), team leadership, and governance 

Project Management and Delivery 
• Lead Project Governance for all Service Management projects. 
• Ensure successfully adherence to the PMLC and SDLC methodologies including 
project stage gates. 
• Lead the “Initiation/Planning” gates for all initiatives to ensure 
successfully scoping, structure, and resources are in place prior to moving 
into Project Execution Phases. 
• Partner with PMO to ensure PM’s are transitioned into the Execution phase and 
adhere to Stage Gate methodologies. 
• Coordinate weekly Status Update for all projects being governed under the 
Portfolio and ensure project health and status is being reported accurately. 
• Produce & Lead the monthly status reporting and produce a Program /Portfolio 
dashboard to be reviewed with leadership. 
• Coordinate resource forecasting and capacity planning across the portfolio. 
• Drive the overall “demand” function for all incoming needs associated with 
ServieNow platform. 
• Manage dependencies across projects within the portfolio and with other 
portfolios if applicable. 

Governance Compliance 
• Along with the Project Managers, responsible for leading the project 
governance forums including content, accuracy of status reporting, visibility 
of issues and risks. 
• Ensure accountability across projects and resources is clear and manageable. 
• Must maintain compliance with all required AbbVie policy and procedures. 
• Connect project messaging and reporting to relevant strategic business 
initiatives and Enterprise strategy. 
• Facilitate project governance forums. 
Team Leadership and Development 
• Anticipate and escalate to appropriate managers any issues/risks that may 
have an impact on the portfolio. 
• Foster collaboration across the portfolio. 
• Empower others to execute responsibilities on the project. 

• Experience with ITIL and ITSM desired 
• 8-12 yrs experience in leading large programs including executive level 
status updates and cross functional alignment 
• PMP certification preferred 
• Experience with Service Now a plus 
• Experience with BI Solutions desired (Qlikview, QlikSense, Cognos) 
• Preferred experience in managing project portfolios, program governance and 
enterprise reporting 
• Strong collaboration, communication, stakeholder engagement and alignment 
• Demonstrated leadership ability and proven deliver excellence 
• Experience in Microsoft Project desired 
• Proven usage of PM Methodologies and Governance – SDLC, Agile 
• Must be able to lead resources that not under direct authority 
10% Project and Professional Relationship Management 
• Maintain highest standards of customer service and business professionalism 
• Build and sustain positive relationships across projects and Project Delivery 
team, reinforcing a positive environment of collaboration and respect 
• Act with integrity – treat others with respect, follow through on 
commitments, own mistakes and earn trust as a leader 
• Utilize position and influential powers to engage others in support of 
project and EPMO success 
5% Other duties as needed/assigned 

Minimum Requirements 
. Preferred 
• Bachelor’s degree and 8-10 years of related experience 
• Strong project management background 
• Experience successfully planning and managing highly complex and large scale 
enterprise based programs/projects 
• Depth and proven track record in specialized area required 
• Strong collaboration skills and ability to influence 
• Proven communication skills; both written and verbal with technical and 
non-technical staff and all levels of management • Bachelor’s degree in 
business, IT, operations, finance, etc. 
• Change Management and Business Process Reengineering experience 
• Experience in various PPM tools 


Thanks & Regards 

Harry John
Business Development Associate
Dynamic Enterprise Solutions Inc 

Phone: (847) 719-7902 / (847) 874-7274
Cell: 224-635-0898

Email:  <>

URL: http//  <>


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