Well, join the club :( Some people on the list think me and several other guys were just imagining these issues. Lucky bastards :)
Do instruct them to uninstall and reinstall (this would help many but would still piss some users off), and also, if you think it's a good idea, ask them to send you an e-mail if they experience difficulties after an update and send them an alternate link to your product (at the risk that they'll forward it). I haven't had any issues w/ my paid app (although I released 2 updates already) but I had numerous issues w/ the free version which has 3-4 updates - I've never experienced any Force Close issues myself (and so did many users) but it appears the problem is intermittent :( Cheers On Mon, Mar 2, 2009 at 9:19 AM, csvy <sou...@gmail.com> wrote: > > I just ran into the problem too, when I updated my application. Now > my users are getting Force Quits, but I have no way of knowing the > problem, because I cannot buy my own app from the Market, and there is > no issue with my local copy :( > Do I just instruct the affected users to uninstall and reinstall? > Help!!! > > On Feb 28, 11:53 am, sagesmith <sagesm...@gmail.com> wrote: >> http://groups.google.com/group/android-developers/browse_thread/threa... >> >> On Feb 27, 1:19 pm, Mattaku Betsujin <mattaku.betsu...@gmail.com> >> wrote: >> >> > I have updated my app about 10 times and I've never run into any problem. >> > Could you send the error messages when the app fails to run after update? >> > I'd like to know what the issues are and want to avoid them :-) >> >> > Thanks >> >> > On Thu, Feb 26, 2009 at 11:59 AM, sagesmith <sagesm...@gmail.com> wrote: >> >> > > I assumed that this was our problem, that maybe our update was not >> > > taking care of our existing users somehow. I thought this because any >> > > downloaded updates would render the application unusable on initial >> > > launch. Any *new* users have no problems though. I am frustrated >> > > because everything is working in test. Does anyone have any >> > > suggestions about how to make updates work? I see a lot of popular >> > > free games saying, in their descriptions (this takes up text!), to >> > > uninstall and reinstall for updates. That's fine for free but for >> > > paid, the minute you suggest this, the user does not have the ability >> > > to refund. >> >> > > Is it my problem, or as this post suggests, the Market's? >> >> > > On Feb 21, 9:13 pm, Stoyan Damov <stoyan.da...@gmail.com> wrote: >> > > > I am SICK AND TIRED of typing and pasting the SAME thing OVER and OVER >> > > > again today - "if you have any issues with the application after >> > > anupdate, please re-install it". >> >> > > > Could someone at Google FINALLY do something about it? It's been >> > > > dozens of users today. I can only guess when paid apps-enabled Market >> > > > app spreads to all users. >> > > > The issues are (for the Nth time): hanging download, hanging install, >> > > > "Force close" dialog at startup. >> > > > FWIW it doesn't matter if the application is free or paid (had issues >> > > > with both), or is protected or not (had issues with both). >> >> > > > On Sat, Feb 21, 2009 at 10:53 PM, Jon Colverson <jjc1...@gmail.com> >> > > wrote: >> > > > > - Show quoted text - >> > > > > On Feb 21, 3:24 pm, Stoyan Damov <stoyan.da...@gmail.com> wrote: >> > > > >> Is there a dedicated list for developers who have paid apps in >> > > > >> Android >> > > > >> Market? It would be best if that list has at least 1 *Google* (not >> > > > >> Android, i.e. I don't need it to be technically savvy) employee able >> > > > >> to give sensible answers to WTF questions related to the Market and >> > > > >> paid apps? >> >> > > > > This would seem to be the official place: >> > > > >http://www.google.com/support/forum/p/Android+Market >> >> > > > > -- >> > > > > Jon >> > > > > - Show quoted text -- Hide quoted text - >> >> > > > - Show quoted text -- Hide quoted text - >> >> > - Show quoted text - > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
