Hello *Associate*,

Hope you are doing well
We have below requirement open. Please send me your genuine candidate on my
email ID  *ifthek...@canopyone.com <ifthek...@canopyone.com>*



*Role: Desktop Engineer 24/7 Consultant / Desktop support engineer*

*Location: New Jersey (Hybrid) *

*Type: Contract*


*Job Roles / Responsibilities:      *

*Candidate understands they must be able to work on every Sunday and Monday
and certain Holidays. Do you accept the requirement? *
We are looking for a qualified Desktop Engineer for the 1st shift of our
24x7 Team who has experience troubleshooting computer issues and supporting
customers in person, by phone, email, and remote access tools. Involves
some travel to other NJT sites.

This position will be hybrid. The schedule is up to the manager and can be
discussed during the interview.
Work hours will be 8 to 4:30 Sunday, Monday and other days TBD. Candidate
will be expected to work some holidays.

We are looking for a qualified Desktop Engineer for the 1st shift  (8 to
4:30) of our 24x7 Team who has experience troubleshooting computer issues
and supporting customers in person, by phone, email, and remote access
tools. Involves some travel to other NJT sites.
Support and troubleshoot hardware and software problems for desktop and
laptop computers and conduct remote problem solving when necessary.
• Install hardware and software on workstations.
• Set up and maintain network and telecommunications systems.
• Troubleshoot LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system, when necessary.
• Manage Windows Active Directory and Exchange.
• Re-image computers, perform data migrations and restorations.
• Work closely with other IT employees on system maintenance and
configuration projects.
• Work closely with other SLA employees on interdepartmental projects.
• Maintain accurate asset management records.
• Work with vendors and manufacturers on repair and maintenance of IT
equipment.

*Requirements*
• College degree and/or 4-6 years' experience.
• Ability to help employees solve hardware and software problems.
• Experience with Windows Active Directory& Office 365.
• Experience troubleshooting network issues in large office setups.
•Experience supporting and troubleshooting printer systems.
• Familiarity with DHCP, DNS, LAN, WAN, and other common networking
concepts.
• Strong customer service and communication skills.
• Experience with a scripting language preferred.
• Must be able to work on Sundays and certain Holidays.
• Basic understanding of ITIL foundation processes, i.e., Incident,
Request, Change, etc.
• MDM experience, specifically Airwatch, is a plus.

*Skills *

*Years used *

*Last used *

Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts
Required 5 Years





Experience with Windows Active Directory

Required 5 Years





Experience with & Office 365 Required 5 Years





Experience troubleshooting network issues in large office setups Required 5
Years





Experience supporting and troubleshooting printer systems Required 5 Years





Basic understanding of ITIL foundation processes, i.e., Incident, Request,
Change, etc Nice to have 5 Years





MDM experience, specifically Airwatch, is a plus Desired 5 Years





Experience with a scripting language preferred Desired 5 Years





College degree and/or 4-6 years' experience. Required








*Thanks & Regards*

*Mohammed Ifthekharuddin*

 Tel: 703-831-8282 Ext 223 Cell: 323-825-5662
  Email: ifthek...@canopyone.com  Web: www.canopyone.com
<http://canopyone.com/>

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