dotclick wrote:
> So the only response I am going to get from Google is from someone who
> didn't read the message or take the time to research it.

No, the only responses you will get is from people other than Google
employees. As Romain Guy pointed out, if you read the response you were
lambasting, you would notice that it is from a T-Mobile employee.

It seems curious that you seem to have made the same error that you are
complaining about -- not completely reading the email. It's almost as if
making mistakes were, like, human or something.

Of course, it is also curious that you appear to think this is an
end-user tech support forum (which it is not) and that it is Google's
primary responsibility to respond to you here (which it is not).

But I digress.

> No status updates or responses on the bug report from 7+ months ago.

Please point out the official public bug trackers for Windows Mobile,
Blackberry, iPhone, and Palm WebOS. I'm not even sure there's one up for
Symbian, and they're at least on the road to open source.

Please point out where you get detailed, bug-level information months in
advance of product releases for Windows Mobile, Blackberry, iPhone, Palm
WebOS, and Symbian.

Please point out how you -- whether via your own engineering efforts, or
by hiring somebody, or by collecting interested people to raise money to
hire somebody -- have a chance to fix bugs in Windows Mobile,
Blackberry, iPhone, or Palm WebOS, as you can with Android. I'll give
Symbian a mulligan here, since they're in progress on this issue.

Had this same bug, or an equivalent one, affected you on one of these
other platforms, the best-case scenario is that, after sitting in
indefinite tech support queues, you would be told it is a bug and it may
get fixed someday. Here, not only were you able to file the bug report
without much effort (albeit with no better of a response), but you have
options for spearheading a fix, which you lack with any other
commercial-grade smartphone platform.

Now, you may not elect to use any of those options to accelerate a fix,
but that's your decision, not Google's. Regardless, you are no worse off
than you would have been with any other platform with the same sort of bug.

If you want to whine about how Android has bugs, be my guest, just don't
whine about the lack of response, since that's all you'll get from anyone.

Note: once Symbian gets a-rollin' in earnest on the open source front,
the bar for Google and Android may get raised a fair bit, but we're not
there yet.

-- 
Mark Murphy (a Commons Guy)
http://commonsware.com | http://twitter.com/commonsguy

Android App Developer Training: http://commonsware.com/training.html

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