The Android team is responding and resolving basic usability issues, and even non-basic ones, etc. Unfortunately, and believe me when I say we're sorry about it, we *cannot* fix *every single* bug. Some bugs are fixed right away, some take more time.
On Thu, Jul 23, 2009 at 10:58 AM, dotclick<[email protected]> wrote: > > Good point... and I probably deserve the criticism. > > However, your comments only strengthen my original point of GOOGLE is > not responding and resolving basic usability issues. This is one of > the key reasons why a company I work with made the decision today to > dump 100+ Android G1 phones that are only 9 months old and order non- > Android phones. > > -D > > > > On Jul 15, 5:30 pm, Mark Murphy <[email protected]> wrote: >> dotclickwrote: >> > So the only response I am going to get from Google is from someone who >> > didn't read the message or take the time to research it. >> >> No, the only responses you will get is from people other than Google >> employees. As Romain Guy pointed out, if you read the response you were >> lambasting, you would notice that it is from a T-Mobile employee. >> >> It seems curious that you seem to have made the same error that you are >> complaining about -- not completely reading the email. It's almost as if >> making mistakes were, like, human or something. >> >> Of course, it is also curious that you appear to think this is an >> end-user tech support forum (which it is not) and that it is Google's >> primary responsibility to respond to you here (which it is not). >> >> But I digress. >> >> > No status updates or responses on the bug report from 7+ months ago. >> >> Please point out the official public bug trackers for Windows Mobile, >> Blackberry, iPhone, and Palm WebOS. I'm not even sure there's one up for >> Symbian, and they're at least on the road to open source. >> >> Please point out where you get detailed, bug-level information months in >> advance of product releases for Windows Mobile, Blackberry, iPhone, Palm >> WebOS, and Symbian. >> >> Please point out how you -- whether via your own engineering efforts, or >> by hiring somebody, or by collecting interested people to raise money to >> hire somebody -- have a chance to fix bugs in Windows Mobile, >> Blackberry, iPhone, or Palm WebOS, as you can with Android. I'll give >> Symbian a mulligan here, since they're in progress on this issue. >> >> Had this same bug, or an equivalent one, affected you on one of these >> other platforms, the best-case scenario is that, after sitting in >> indefinite tech support queues, you would be told it is a bug and it may >> get fixed someday. Here, not only were you able to file the bug report >> without much effort (albeit with no better of a response), but you have >> options for spearheading a fix, which you lack with any other >> commercial-grade smartphone platform. >> >> Now, you may not elect to use any of those options to accelerate a fix, >> but that's your decision, not Google's. Regardless, you are no worse off >> than you would have been with any other platform with the same sort of bug. >> >> If you want to whine about how Android has bugs, be my guest, just don't >> whine about the lack of response, since that's all you'll get from anyone. >> >> Note: once Symbian gets a-rollin' in earnest on the open source front, >> the bar for Google and Android may get raised a fair bit, but we're not >> there yet. >> >> -- >> Mark Murphy (a Commons >> Guy)http://commonsware.com|http://twitter.com/commonsguy >> >> Android App Developer Training:http://commonsware.com/training.html > > > -- Romain Guy Android framework engineer [email protected] Note: please don't send private questions to me, as I don't have time to provide private support. All such questions should be posted on public forums, where I and others can see and answer them --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
