My G1 died about 6 months ago, and when I received the new phone, all
of my apps were gone.

Personally, I just give them the latest version.  It's not ideal, but
it's better than the trouble of seventy cents.

Matt

On Dec 27, 12:56 am, alanshore <[email protected]> wrote:
> I understand that after a factory reset or even by buying a new phone,
> any purchased app *SHOULD* be still available to the customer and
> usually they are. But some customers claim they can't see the app
> anymore. I tell them to reset and sign in with the same google
> account, but they still can't see it.

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