I've always been surprised that when a Market app is uninstalled, the user isn't shown a screen asking them very briefly why they uninstalled it. For example:
(o) Application crashed (o) Not compatible (o) Not as advertised (o) Didn't like it (o) Too slow (o) Other (o) Prefer not to say If they pick something like "Application Crashed", then they could possibly be shown a second screen asking if they would be happy for the developer to contact them and troubleshoot the problem. I've contacted a few people who have had problems and given them a free copy in exchange for their help in identifying the issue. I'm also considering writing an SDK to reports back to developers when the app crashes. Dave. On Mar 23, 1:11 pm, TreKing <treking...@gmail.com> wrote: > On Mon, Mar 22, 2010 at 4:10 PM, Greg Donald <gdon...@gmail.com> wrote: > > Users are not developers and do not want upgrades, ever. They want > > fully functional, bug free, 1.0 releases only. > > Really? I think quite the opposite actually. Seems to me most users see > buying apps as an investment and expect consistent updates. "It could always > be better", right? Bug-free, of course, but not never improved or updated > ever again. > > > And if you do make a bug release, you had better list some obvious new > > features or you will get accused of spamming the Marketplace. > > Well if you drop 100 apps into the Market at once, or if you "fix bugs" 4 > times a day, probably. But if you fix a major bug and make it clear that > that was point of the update, I don't think you'd see any backlash. > > In a nutshell, Marketplace users are whiny bitches and there's not much you > > > can do about it. > > Yes =) > > On Tue, Mar 23, 2010 at 2:22 AM, dgoemans <dgoem...@gmail.com> wrote: > > The biggest thing that still gets to me, is the users who refund a $1 > > donate version of something when the free version is also in the > > market. Why not just install the free version if you're too cheap to > > pay $1, at least my ratings will stay up. > > Note that a lot of people that refund don't do it because they're cheap - > they do it because the goddamn POS known as the Android Market app often > doesn't authorize their purchase or complete their downloads. So people > cancel and try again or give up completely. I have quite a few entries in > Google Checkout with the same user buying, refunding, then buying again > minutes later. One guy emailed me with the problem after trying 3 times. How > he managed to refund twice is beyond me ... > > ------------------------------------------------------------------------------------------------- > TreKing - Chicago transit tracking app for Android-powered > deviceshttp://sites.google.com/site/rezmobileapps/treking -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en To unsubscribe from this group, send email to android-developers+unsubscribegooglegroups.com or reply to this email with the words "REMOVE ME" as the subject.
