On Mon, Jun 14, 2010 at 6:16 PM, Brad <[email protected]> wrote:
> If I could see the output of the log (as from logcat), I'm sure I
> could diagnose the problem, but the user is not technical and cannot
> use a shell.  Is there a way to access the user's log from within the
> phone?  Or can someone recommend a better approach?

Long-term, you can use Flurry or DroidDrop or any one of a few dozen
frameworks that will send you crash logs. There is even one built into
Android, at least for newer devices and applications installed from
the Android Market.

http://www.androidguys.com/2009/11/16/diagnosing-sporadic-errors/

Short term...Android Log Collector, maybe?

http://code.google.com/p/android-log-collector/

-- 
Mark Murphy
CommonsWare
[email protected]
http://commonsware.com

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