Perfect! I'll try to set this up with the user. Poking around a little bit more I suspect (I'll confirm it w/the Log Collector) that the crash is occurring because the user updated from a copy protected version of my app to a non-copy protected version. Apparently this shouldn't be a problem, but I just read that some 1.5 devices are having trouble (said user is on 1.5):
http://www.google.com/support/forum/p/Android%20Market/thread?tid=77bbcfd915ba5bbb&hl=en So I think that in order to save this user's data (which again is payroll data and therefore critical) - I'll need to somehow pluck the database file (SQLite3) off of his device and insert it into a development build to access his data. Since his original version is copy protected I'm guessing this means that his phone must be rooted? This is a lot to ask of the user and I'd love to hear of a better approach if anyone has any ideas? Thanks! On Jun 14, 3:24 pm, Mark Murphy <[email protected]> wrote: > On Mon, Jun 14, 2010 at 6:16 PM, Brad <[email protected]> wrote: > > If I could see the output of the log (as from logcat), I'm sure I > > could diagnose the problem, but the user is not technical and cannot > > use a shell. Is there a way to access the user's log from within the > > phone? Or can someone recommend a better approach? > > Long-term, you can use Flurry or DroidDrop or any one of a few dozen > frameworks that will send you crash logs. There is even one built into > Android, at least for newer devices and applications installed from > the Android Market. > > http://www.androidguys.com/2009/11/16/diagnosing-sporadic-errors/ > > Short term...Android Log Collector, maybe? > > http://code.google.com/p/android-log-collector/ > > -- > Mark Murphy > CommonsWare > [email protected]http://commonsware.com -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
