Hi, Sundog! Hopefully I can clear up a couple issues here. First, users do not have to re-purchase apps. If you switch or upgrade devices, your paid Market apps are available for you to re-download at no charge on the new device, provided you log in with the same Google ID. That is, your paid app purchases are associated with your Google ID, not the device ID. So this user is either mistaken/confused, or switched to a different Google ID when she received her new device.
Second, refunding an order in Checkout does indeed notify the Market that the order was reversed, and the Market treats the refund the same as a user-initiated refund. The intention is to give developers the ability to refund and reverse a user's purchase even after the user's normal refund period has expired. There is currently no mechanism to essentially give someone a copy for free, which sounds like what you are trying to do. I'll file this use case (a partial or full refund without uninstalling the app) as a feature request; at the very least, to see if the Checkout Merchant UI can be made more obvious about what refunds imply. - Dan On Mon, Mar 16, 2009 at 8:22 AM, Sundog <[email protected]> wrote: > > I have a customer who got her phone replaced and seems to be having to > buy all her apps again. So I tried to use the "refund some money" > option in Google Checkout to make it right and it uninstalled the app > from her phone! Now she's mad at everyone, including me, and I don't > blame her. > > Getting really tired of doing the Marketplace's customer support. > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en -~----------~----~----~----~------~----~------~--~---
