Dan: we just faced the same problem. We inadvertenly removed the customer's app by doing a refund. I need to reinstall the customer's app. How do we proceed?
YA On Mar 16, 9:21 pm, Dan Morrill <[email protected]> wrote: > Hi, Sundog! Hopefully I can clear up a couple issues here. > First, users do not have to re-purchase apps. If you switch or upgrade > devices, your paid Market apps are available for you to re-download at no > charge on the new device, provided you log in with the same Google ID. That > is, your paid app purchases are associated with your Google ID, not the > device ID. So this user is either mistaken/confused, or switched to a > different Google ID when she received her new device. > > Second, refunding an order in Checkout does indeed notify the Market that > the order was reversed, and the Market treats the refund the same as a > user-initiated refund. The intention is to give developers the ability to > refund and reverse a user's purchase even after the user's normal refund > period has expired. > > There is currently no mechanism to essentially give someone a copy for free, > which sounds like what you are trying to do. I'll file this use case (a > partial or full refund without uninstalling the app) as a feature request; > at the very least, to see if the Checkout Merchant UI can be made more > obvious about what refunds imply. > > - Dan > > On Mon, Mar 16, 2009 at 8:22 AM, Sundog <[email protected]> wrote: > > > I have a customer who got her phone replaced and seems to be having to > > buy all her apps again. So I tried to use the "refund some money" > > option in Google Checkout to make it right and it uninstalled the app > > from her phone! Now she's mad at everyone, including me, and I don't > > blame her. > > > Getting really tired of doing the Marketplace's customer support. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en -~----------~----~----~----~------~----~------~--~---
