With new Android sales I seem to be getting some customers that don't
know the phone very well. On one of my programs a customer who at least
emailed my support email wanted some features the program already had.
I told him it was under "Menu" and "Settings" in the program. He then
wrote back and said there was no "Menu" button in the program which then
I realized he didn't understand I was talking about where it says Menu
below the screen. Once I pointed that out to him he was happy.
Also others complained there is no Help in the program and again there
is. In fact there are two Help items: one that comes with the program
and an Online Help where I can update and address issues as they pop
up. Some people don't think there is a menu or setting because the
program launches with a splash menu page and settings have more to do
with what the program generates so it available on that display. I'm
either going to add a Help on the splash menu screen that just tells
them where help and settings are or put a note about it on that splash
screen which I would prefer to be lean and to the point.
These things did not pop up until recently so there are most likely
people who have never had a smartphone before. I noticed looking at
apps and design recommendations apps were more supposed to be
"exploratory" and it was a waste of time to do much in the way of a
"Help". I still provide a Help section but try to keep short and to
the point. Coming from the shrink wrap software industry we often found
that Help was never read anyway given the support calls we would get and
even making sure our writers did good manuals.
Brian Conrad
JyotishTools.com
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