From seeing so many problems on this list and elsewhere, I put in physical buttons, though I also react appropriately to the menu button.

The worst part is that, even if you are trying to tell your user in tech support how to access the menu, half the time you can't even say "press the PHYSICAL menu button" -- or even describe it by an icon or what it says -- since a lot of phones have soft buttons, and they all seem to have different icons. And of the phones that have three or four off-screen buttons, they all seem to be in different random orders as well. :(

Overall it's a tech support nightmare.

Tim

On 1/31/2012 1:28 PM, Brian Conrad wrote:
From my experience I wish I had just used valuable screen real estate to begin with and put Menu, Settings, Help on the screen. Almost the number one support question I get is about settings because users don't know that the Menu button can also be used for apps not just phone settings. So what do you think of this blog article about the Menu button going away? http://android-developers.blogspot.com/2012/01/say-goodbye-to-menu-button.html

When I read these I wonder how many Google engineers have any softwre development experience at all "in the trenches?" I wonder if they ever invite local area Android developers in to get an opinion. I'm not asking to be invited though Mountain View is about an hour or less from here but I did go to some Friday afternoon things that Palm had for developers to get opinions.


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