On Tuesday, January 31, 2012 9:50:43 PM UTC+1, Tim in Boulder wrote:

Overall it's a tech support nightmare.
>
And it's just gotten worse with the menu button now going away. I 
frequently need to tell users to check something in their device's system 
settings, and it used to be quite easy: "Press Home > Menu > Settings > 
..." 

I can't even remember any users requiring additional help finding Menu 
after I sent them directions like that. Presumably even the low-information 
users knew they had a menu button from their home screen.

Now, though... how are you supposed to direct users to system settings? "If 
you have ICS on a phone, pull down the status bar and tap the icon with 
three lines next to the date. If you have Honeycomb or ICS on a tablet, tap 
the clock, then the icon with three lines on it, then the icon with three 
lines on it again. Otherwise, press Home > Menu > Settings > ..." 

Oh yeah, that'll work well. I'm tempted to just add an item in my own 
settings activity that will launch the system settings; at least I know how 
to direct users to that.

String

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