Dear Community Members,
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++
We are proud to announce that an enhanced FAQ 1.3.1 module has
been released today. The module may be installed on all OTRS
releases by simply using the OTRS package manager.
Enhancement:
============
* FAQs may be inserted at a cursors position in a mail body
while composing messages to the customer
* Multiple attachments may now be attached to the FAQ article
* RSS support has been relealized for public FAQ articles which
means you will be informed about new posted FAQs
Fixed bugs:
============
* Bug #2722 - Saving a category lead to an error if no comment
was given. A validation has been added to ensure
that a comment is mandatory.
[ http://bugs.otrs.org/show_bug.cgi?id=2722 ]
* Bug #2445 - After installing the FAQ module and creating a
new article, it was not possibe to select a
category because of missing permission. A new
check has been added to inform the user that
permissions need to be set.
[ http://bugs.otrs.org/show_bug.cgi?id=2445 ]
* Bug #2305, #1783 - After having used the FAQ while creating a
ticket, OTRS now switches back to the ticket zoom
instead of the FAQ explorer view which was a bug.
[ http://bugs.otrs.org/show_bug.cgi?id=2305 ]
[ http://bugs.otrs.org/show_bug.cgi?id=1783 ]
* Bug #2033 - FAQ articles that contain attachments may now be
deleted. The issue was caused by a database
foreign key issue.
[ http://bugs.otrs.org/show_bug.cgi?id=2033 ]
* Bug #2381 - Links between a FAQ articles and tickets (even
those a customer is not permitted to view) have
been removed in the customer interface.
[ http://bugs.otrs.org/show_bug.cgi?id=2381 ]
Download:
=========
* ftp://ftp.otrs.org/pub/otrs/packages
MD5 message digest (128-bit) checksums:
=======================================
Bb7c8168fcf4a8ff4a247bbb82a065d2
ftp://ftp.otrs.org/pub/otrs/packages/FAQ-1.3.1.opm
Installation:
=============
Quite simple, just use the OTRS package manager in your
OTRS administration interface.
Bug Reporting:
==============
Although new modules have been tested before, we appreciate your
contributions and bug reports. The OTRS Community, has
always been an invaluable source of helpful suggestions, fair
comments and well skilled testers to us.
Therefore a great "THX!" goes out to you!
* http://bugs.otrs.org/
((enjoy))
--
Hauke Jan Böttcher
Director Sales & Marketing
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18
http://www.otrs.com/ :: Communication with success!
Geschäftssitz: Bad Homburg
Amtsgericht Bad Homburg, HRB 10751
Steuernummer: 003 240 97505
Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstandsvorsitzender: André Mindermann
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