This is against the existing policy, that recently reached consensus at this community, that mandates them to resolve the case. There is no distinction if you are a customer or not, obviously.
See section 2 - point 3 at: https://www.apnic.net/wp-content/uploads/2018/08/prop-125-v001.txt "... that measures are taken, and that the abuse report receives a response." You can use, if that's not working the section 4 (Escalation to APNIC). Regards, Jordi @jordipalet El 19/11/19 14:56, "Ronald F. Guilmette" <[email protected] en nombre de [email protected]> escribió: We have a saying here in the United States: "You can't fix stupid". Recently, I received a spam from 101.100.238.168 which is being routed at present by AS58621, Vodien Internet Solutions Pte Ltd (Singapore). I did what I always do. I reported the spam to the formally registered contact email address for the relevant ASN. In this case that is <[email protected]>. I got back the response below, informing me that the network operators could neither accept nor apparently even look at my report because my email address is not registered as one of their customers. That is correct. I am NOT one of their customers. I was reporting spam that was SENT by one of their customers. Is APNIC instructing network operators in the APNIC region to use their formally registered abuse reporting addresses as some sorts of customer support email addresses? Oe are these particular network operators just blithering idiots who have failed to read and understand simple instructions? ============================================================================= Return-Path: <[email protected]> X-Original-To: [email protected] Delivered-To: [email protected] Received: from outbyoip5.pod19.use1.zdsys.com (outbyoip5.pod19.use1.zdsys.com [192.161.149.5]) by segfault.tristatelogic.com (Postfix) with ESMTP id 24D0F4E67 9 for <[email protected]>; Fri, 15 Nov 2019 20:17:49 -0800 (PST) Received: from zendesk.com (unknown [10.219.27.109]) by outbyoip5.pod19.use1.zdsys.com (Postfix) with ESMTP id 46E3A 800087 for <[email protected]>; Sat, 16 Nov 2019 04:17:48 +0000 (UTC) Date: Sat, 16 Nov 2019 04:17:48 +0000 From: Dreamscape Networks <[email protected]> Reply-To: Dreamscape Networks <[email protected]> Cc: Spamreports <[email protected]> Message-ID: <[email protected]> In-Reply-To: <[email protected]> References: <[email protected]> <[email protected]> Subject: Update: #16568883 Spam from your network (AS58621): [101.100.238.168] Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_5dcf786c3b293_334d3faa856bcf1496223"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Delivery-Context: event-id-931329220353 Auto-Submitted: auto-generated X-Auto-Response-Suppress: All X-Mailer: Zendesk Mailer X-Zendesk-From-Account-Id: a17f9c4 X-Zendesk-Message-Id: <WVDX8L6DK8_5dcf786cb974_334d3faa856bcf149616a_sprut@zen desk.com> [ part 1 - text/html - 3.1KB ] - Please type your reply above this line - You are registered as a CC on this support request. Reply to this email to add a comment to the request. Robie A (Customer Care) 16 Nov., 12:17 pm AWST Hello Ronald, Thank you for contacting us. It appears that you are contacting us from an email address other than the address setup with us. Please note that due to security reasons we can only accept the request that comes directly from the registered email address. You can copy the registered email in this ticket and resubmit request using the email address on file to further assist you on this matter. Alternatively, you can provide us the Call-In Pin of the account for the verification process. Additionally, please do provide us the domain name in question for us to pull up your account. We apologize for any inconvenience and hope you understand that we are enforcing this policy only to protect our customer's account. [WVDX8L-6DK8] _______________________________________________ apnic-talk mailing list [email protected] https://mailman.apnic.net/mailman/listinfo/apnic-talk ********************************************** IPv4 is over Are you ready for the new Internet ? http://www.theipv6company.com The IPv6 Company This electronic message contains information which may be privileged or confidential. The information is intended to be for the exclusive use of the individual(s) named above and further non-explicilty authorized disclosure, copying, distribution or use of the contents of this information, even if partially, including attached files, is strictly prohibited and will be considered a criminal offense. If you are not the intended recipient be aware that any disclosure, copying, distribution or use of the contents of this information, even if partially, including attached files, is strictly prohibited, will be considered a criminal offense, so you must reply to the original sender to inform about this communication and delete it. _______________________________________________ apnic-talk mailing list [email protected] https://mailman.apnic.net/mailman/listinfo/apnic-talk
