Thanks. I only switched once -- from Appigo Sync to Toodledo Sync. What made me confused was that the original sync (when, on the iPhone, I went to sync and asked to switch services and entered my Toodledo info) and then every other sync (when I had Todo set to auto sync on startup) went fine. It was just when I went to force a sync with the bottom left circular arrow that things went flaky.
I ended up fixing this by wiping my Toodledo Sync account and then hitting the bottom left circular arrow and doing a full merge sync. All is OK now. I think you might have a bug that -- when someone asks to change services and you sync then -- you do not re-set your sync info properly? On Aug 20, 6:19 pm, Appigo Support <[email protected]> wrote: > Linda, > > We appreciate your patience as we work with you to solve this issue. > First, we would like to explain the sync process further. Todo has > several sync options that we have explained below: > > 1.) Todo Synchronization - This is the normal sync option provided in > Todo and should be the default sync method used. > > Pictured here:http://appigo.com/images/todo/todo-features-lists-expanded.png > > Also, we want to make sure you are aware of the rules of conflict > resolution with our software sync design for Todo and the various sync > services that Todo supports. Here is a Google Group discussion > regarding conflict resolution in Todo with regard to syncing: > > http://tinyurl.com/nob9jx > > And here is our response to the thread: > > http://tinyurl.com/mm3nrl > > 2.) Todo Settings >> Synchronization >> Advanced >> Reset > Synchronization Data - This option will clear off all tasks in Todo > and pull all the tasks available in the backend sync service > (Toodledo.com, Remember the Milk, or Appigo Sync) into Todo. This is > typically used when there is a database or data corruption issue with > Todo and we want to clear out the local database and pull all the > tasks from the backend sync service. > > 3.) Todo Settings >> Synchronization >> Advanced >> Perform Full > Synchronization - A full synchronization is not a recommend process > for normal syncing. A full synchronization will pull everything from > the server, overwrite ALL tasks it matches including the ones that may > have data that will be lost, and then pushes up any tasks that have > never been synced. It's almost as destructive as a reset sync except > it does allow local tasks that have never been synced to be pushed up > to the server. NOTE: This is an advanced sync method that should only > need to be used when troubleshooting. > > Based on your comments in the Google groups, it sounds like you have > been trying out various sync services and switching between them. > While you mention that you always get the dialog shown in the > following FAQ when pressing the lower left synchronization button, you > should only be shown this dialog once after switching sync services. > Of course if you press the cancel button, then yes you will be shown > this dialog every time until you choose either discard or keep. > > http://www.appigo.com/appigo-sync/faqs/switching/switching-services > > If you have been selecting either discard or the keep option and > continue to see this dialog ever time you try to sync, then this would > be our first reported incident of such behavior. In this case we would > recommend the following FAQ: > > http://www.appigo.com/todo/faqs/misbehaving-application > > We also thought we might mention that if you are syncing with Toodledo > and have issues where project or checklist subtasks relationships are > not maintained, you will want to make sure that you are using a > Toodledo pro account as documented here: > > http://www.appigo.com/todo/features/projects > > We hope this answers your question. If not, feel free to contact us > and we will be happy to assist you further. > > Thanks, > > The Appigo Team > -- > Appigo Support > [email protected] > > Learn more about Todo (task management made simple), Notebook (notes > available everywhere), and AccuFuel (fuel efficiency tracker) on > Appigo's website:http://www.appigo.com/ > > Follow the latest from Appigo on Facebook:http://www.tinyurl.com/appigo-fb > > Follow the latest from Appigo on Twitter:http://twitter.com/appigo > > Participate with Appigo and our community using the following Google > groups:http://groups.google.com/group/appigo-todo/http://groups.google.com/group/appigo-notebook/http://groups.google.com/group/appigo-accufuel/ > > > > On Wed, Aug 12, 2009 at 8:47 AM, Linda Custer <[email protected]> wrote: > > > It's actually worse than I thought. > > > After performing a full sync (using the gears button and advanced > > settings in Todo), all my items moved out of my checklists and were > > promoted to main tasks. HOWEVER, the main tasks STILL show the number > > of tasks beneath them that they used to have. > > > How can I fix this mess? > > > Is the only way to wipe Todo and start all over again? This is very > > frustrating. > > > I can move tasks into projects, but it doesn't look like I can move > > them into checklists. > > > On Aug 12, 10:13 am, Linda Custer <[email protected]> wrote: > > > One more comment: Turns out that going into Todo's settings and > > > performing a full sync with Toodledo (using the first button under > > > Advanced) is fine, but then hitting the lower left sync button *STILL* > > > wants to know if I want to keep or discard. > > > > Should I KEEP, should I DISCARD, or do I need to start all over again? > > > -- That's really my main question. > > > > Thanks. > > > > On Aug 11, 10:21 pm, Linda Custer <[email protected]> wrote: > > > > > (bump) > > > > > On Aug 10, 6:05 pm, Linda Custer <[email protected]> wrote: > > > > > > Simple enough. > > > > > > EXCEPT!!! all the syncing already occurred, and I'm getting this > > > > > dialog box. > > > > > > I open my Toodledo account. It comes with two default tasks asking to > > > > > read their documentation. I clear these out and have NO tasks. I then > > > > > tell Todo to switch sync services (seeing the first dialog you > > > > > mention). I do that, and all my Todo information makes it to Toodledo > > > > > just fine. I have identical copies in Todo and Toodledo. I'm happy. I > > > > > make changes, re-open Todo on the iPhone and all syncs just fine. > > > > > HOWEVER, if I *FORCE* a sync by clicking the round sync button in the > > > > > lower left, I get the SECOND dialog box in your picture. Since I have > > > > > already synced, and there are tasks in both places, I'm afraid to keep > > > > > them (duplicates perhaps? a pain to fix), and I'm afraid to wipe out > > > > > Todo since I don't know if everything will come over just right (with > > > > > all your support for lists and projects) from Toodledo. > > > > > > How can I fix this? Do I have to open a new Toodledo account and start > > > > > over from scratch? How could I have prevented this? > > > > > > On Aug 10, 2:13 pm, Appigo Support <[email protected]> wrote: > > > > > > > Linda, > > > > > > > Thanks for contacting the group. Anytime you switch sync services, > > > > > > you will > > > > > > see the dialog you are talking about. This is normal behavior. > > > > > > Below is a > > > > > > link from our website that gives additional information about the > > > > > > process of > > > > > > switching sync services and the dialogs you can expect to see the > > > > > > first time > > > > > > you try to initial a sync: > > > > > > >http://www.appigo.com/appigo-sync/faqs/switching/switching-services > > > > > > > Thanks, > > > > > > > The Appigo Team > > > > > > -- > > > > > > Appigo Support > > > > > > [email protected] > > > > > > > Learn more about Todo (task management made simple), Notebook (notes > > > > > > available everywhere), and AccuFuel (fuel efficiency tracker) on > > > > > > Appigo's > > > > > > website:http://www.appigo.com/ > > > > > > > Follow the latest from Appigo on > > > > > > Facebook:http://www.tinyurl.com/appigo-fb > > > > > > > Follow the latest from Appigo on Twitter:http://twitter.com/appigo > > > > > > > Participate with Appigo and our community using the following > > > > > > Google > > > > > > groups:http://groups.google.com/group/appigo-todo/http://groups.google.com/g... > > > > > > > On Mon, Aug 10, 2009 at 11:49 AM, Linda Custer > > > > > > <[email protected]>wrote: > > > > > > > > How do I properly sync with Toodledo? > > > > > > > > I have Todo set to sync on startup, and all is fine. Toodledo sees > > > > > > > changes from Todo, and Todo sees changes from Toodledo. No > > > > > > > problem. > > > > > > > > HOWEVER, when I hit the lower-left sync button, I see a dialog: > > > > > > > > Keep Existing Tasks? > > > > > > > > Keeping existing Todo tasks may result in duplicate tasks if they > > > > > > > already exist in Toodledo. > > > > > > > > Discard, Keep, Cancel > > > > > > > > I just got the full $10 version of Todo from the App store > > > > > > > yesterday. > > > > > > > I entered some tasks and set it up to sync with Appigo sync. > > > > > > > Today, I > > > > > > > got a new Toodledo account, wiped it clean (from the two default > > > > > > > tasks > > > > > > > that come with a new account), and then used Todo on the iPhone to > > > > > > > change sync services. All went fine! And, now, whenever I start > > > > > > > Todo, > > > > > > > it syncs fine. No duplicates. But if I try to force a sync, it > > > > > > > complains as above. > > > > > > > > Thanks.- Hide quoted text - > > > > > > > - Show quoted text -- Hide quoted text - > > > > > - Show quoted text -- Hide quoted text - > > > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ Learn more about Todo (task management made simple), Notebook (notes available everywhere), and AccuFuel (fuel efficiency tracker) on Appigo's website: http://www.appigo.com/ You received this message because you are subscribed to the Google Groups "Appigo Todo" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/appigo-todo?hl=en -~----------~----~----~----~------~----~------~--~---
