Two Questions In One Email

[Curtis Matthiesen]

***First off these questions are for my sisters machine as she knows absolutely NOTHING ;), about computers, however this is going to be hard to troubleshoot as she's three hours away, but it's worth a try.***          She's using an old 14.4 GVC modem and her ISP is Sprint Canada, we've entered all the information correctly, however I can only connect at the best, twice a day, I don't have terminal on but I've tried manually logging on as well and it's the same thing either way, the "PPP link is down" or something to that affect, but then when it works it works fine, without me having to change the settings.       I'm thinking that maybe it's because it's such a slow modem that Arachne is timing out and thus dropping connection, that's just an assumption of mine as I'm not very knowledgeable when it comes to Arachne, hence why I'm posting this message.       Also, she's having problems with her address book as she can't figure out how to add an email address to her addressbook and I don't have the software so if someone could give me step by step instructions on how to do that it'd be greatly appreciated.  Another email problem is when she's trying to send her email that she's written it abruptly stops as to have timed out or something, like I said before I think it might be because of the slow 14.4 but I'm not 100% sure, she says when the email is only three or four lines it sends fine, however when she sends a long email it starts to send but then it stops like I mentioned above.       Lastly, when I was trying to download a file from a FTP site after the file is downloaded it opened up the file and it showed a Notepad file window with a bunch of ASCII characters, instead of saving the file to my hard drive, and I wasn't sure how to make Arachne save the file(s) to my hard drive like it usually does after I download a file off the web.       Well, that's all, I appreciate all the help all I get, as I'd like to get my sister up and running before she gets sick of the Internet as I'd like to keep in touch with her through this way as it's a lot cheaper/easier than a telephone call.   Thanks again       Curtis Matthiesen