Hi Jude - 

It's really hard to say what the issue could be. Are there any errors 
appearing in the Apache error log?
What version of Arches and ES are you running? Have there been any changes 
made to the ES configs? Does it fail consistently for some searches such as 
searches for a particular term or resource type?

Thanks,

Cyrus

On Monday, February 15, 2021 at 2:12:50 AM UTC-8 [email protected] 
wrote:

> Hey everyone - this *might *be a disk or server performance problem, but 
> do any of you get a 'Request Failed' or other sort of 'red banner' message 
> when running a search in Arches?  This happens fairly regularly with our 
> Arches and impedes the user experience.  
>
> Is this a hardware, hosting problem?  Is it something we can improve?
>
> We go live with Arches to the public on 29 Mar, so we want to minimise 
> this problem as much as we can, if not altogether.
>
> Attached is a screenshot of the type of message we get.
>
> Thanks, Jude.
>

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