*Introduction* Tickets are the means through which End-users (customers) communicate with Agents in Zendesk. Tickets can originate via a number of support channels: email, web portal, chat, and phone call, Twitter, Facebook and the API. All tickets have a core set of properties.
*API (REST)* http://developer.zendesk.com/documentation/rest_api/introduction.html *Zendesk Connector Summary* • Connector Name: zendesk-connector-1.0.0 • Version: 1.0.0 • Technology: REST *Authentication* Use the basic authentication with useremail and password credentials. *Methods:* listTickets - List tickets which are ordered chronologically by created date, from oldest to newest. showMultipleTickets - Return specified tickets. createTicket - Create a Ticket. updateTicket - Update a Ticket. attachFilesToATicket - Attach files to a ticket when creating and updating tickets with the use of tokens received when uploading files. deleteTicket - Delete a ticket. listTicketAudits - List history of all updates to a ticket. uploadFile - Upload a file to be used as an attachment to a ticket. deleteUpload - Delete an uploaded file by specifying the token of the uploadFile. getAttachment - Retrive an attachment by giving the attachment ID. search Returns details of tickets, users, organizations, and forum topics. Thanks & Regards Rasika -- View this message in context: http://wso2-oxygen-tank.10903.n7.nabble.com/Connector-Zendesk-tp97279.html Sent from the WSO2 Architecture mailing list archive at Nabble.com. _______________________________________________ Architecture mailing list [email protected] https://mail.wso2.org/cgi-bin/mailman/listinfo/architecture
