The method list is fine for v1.0 of the connector as long as all ticket CRUD + search operations as per API spec are supported (pls confirm). Can ticket assignment be done through the updateTicket method?
On Mon, May 26, 2014 at 3:42 PM, Rasika Hettige <[email protected]> wrote: > *Introduction* > Tickets are the means through which End-users (customers) communicate with > Agents in Zendesk. Tickets can originate via a number of support channels: > email, web portal, chat, and phone call, Twitter, Facebook and the API. All > tickets have a core set of properties. > > *API (REST)* > http://developer.zendesk.com/documentation/rest_api/introduction.html > > *Zendesk Connector Summary* > • Connector Name: zendesk-connector-1.0.0 > • Version: 1.0.0 > • Technology: REST > > *Authentication* > Use the basic authentication with useremail and password credentials. > > *Methods:* > listTickets - List tickets which are ordered chronologically by created > date, from oldest to newest. > showMultipleTickets - Return specified tickets. > createTicket - Create a Ticket. > updateTicket - Update a Ticket. > attachFilesToATicket - Attach files to a ticket when creating and updating > tickets with the use of tokens received when uploading files. > deleteTicket - Delete a ticket. > listTicketAudits - List history of all updates to a ticket. > uploadFile - Upload a file to be used as an attachment to a ticket. > deleteUpload - Delete an uploaded file by specifying the token of the > uploadFile. > getAttachment - Retrive an attachment by giving the attachment ID. > search Returns details of tickets, users, organizations, and forum topics. > > Thanks & Regards > Rasika > > > > > > -- > View this message in context: > http://wso2-oxygen-tank.10903.n7.nabble.com/Connector-Zendesk-tp97279.html > Sent from the WSO2 Architecture mailing list archive at Nabble.com. > _______________________________________________ > Architecture mailing list > [email protected] > https://mail.wso2.org/cgi-bin/mailman/listinfo/architecture > -- Shevan Goonetilleke Director of Engineering WSO2, Inc. lean.enterprise.middleware m: +94777340680 w: http://wso2.com
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