*Introduction* Salesforce Desk is a customer service application which helps small businesses offer exceptional, multi-channel customer service.
*API (REST) * http://dev.desk.com/API/using-the-api/#general *SalesforceDesk Connector Summary * • Connector Name: salesforcedesk-connector-1.0.0 • Version: 1.0.0 • Technology: REST *Authentication* Uses basic authentication with user credentials, such as the username and password. *Methods Selected* *Articles* listArticles - Retrieves a paginated list of all articles. createArticle - Creates an article. searchArticle - Performs a search across all public articles. showArticleAttachment - Retrieves an attachment. *Cases* searchCases - Searches for cases based on a combination of parameters with pagination. createEmailCase - Creates a case from email. createPhoneCase - Creates a case from phone. createQnACase - Creates a case from Q & A. createTwitterCase - Creates a case from Twitter. createChatCase - Creates a case from chat. forwardCase - Forwards a case and all attachments to 1 or more email addresses. listReplies - Retrieves a paginated list of all replies for this case. createReply - Creates a reply for the given case. listNotes - Retrieves a paginated list of notes for a case. showNote - Retrieves a private case note. createNote - Creates a private note for the given case. showCaseAttachment - Retrieves an attachment. *Companies* showCompany - Retrieves a single company. createCompany - Creates a new company. listCasesForCompany - Retrieve a paginated list of cases for a company. *Customers* listCustomers - Retrieves a paginated list of all customers. createCustomer - Creates a customer. *Groups* listGroups - Retrieves a paginated list of all groups. *Topics* listTopics - Retrieves a paginated list of all topics. showTopic - Retrieves a single topic. createTopic - Creates a topic. *Users* listUsers - Retrieves a paginated list of all users. Regards, Vinitha -- View this message in context: http://wso2-oxygen-tank.10903.n7.nabble.com/Connector-SalesforceDesk-tp126434.html Sent from the WSO2 Architecture mailing list archive at Nabble.com. _______________________________________________ Architecture mailing list [email protected] https://mail.wso2.org/cgi-bin/mailman/listinfo/architecture
