Google Infotrieve and Ariel. There's a website for Infotrieve Corporate that has phone numbers for Customer Service (800-422-4633 is the Toll Free Customer Service number). Or you can click on the bottom of the page and fill out a form . I just did that, but the screen that I could see after I submitted the contact form stated that I'd updated it on 2008.. so I'm not holding out much hope that a real person will actually see it any time soon.
Annie Keville, Interlibrary Lending Coordinator Olin Interlibrary Services B42 Olin Library Central Avenue Cornell University Ithaca, New York 14853-5301 607-255-5293 [email protected] From: [email protected] [mailto:[email protected]] On Behalf Of Melissa Jackson Sent: Wednesday, January 18, 2012 2:13 PM To: [email protected] Cc: [email protected] Subject: [ARIE-L] ARIEL dead at GAC Effective immediately, we can not send or receive documents by ARIEL thanks to a problem with their licensing servers. Apparently they can't verify that we have a valid copy of the software, and I can't find their number to call to get help. We will continue to try and get it working again, but for now please send all articles to us by Odyssey, Article Exchange, or email to [email protected]<mailto:[email protected]>. Thanks! Melissa Jackson ILL Librarian Armstrong Atlantic State University (GAC)
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