Some one on the list was nice enough to share this with me yesterday, I emailed them and they restarted our service or something and then Ariel worked again.
Ariel Support: [email protected]<mailto:[email protected]> Anji Mertens Foley Center Library Gonzaga University ________________________________ From: [email protected] [[email protected]] on behalf of Annie Keville [[email protected]] Sent: Wednesday, January 18, 2012 11:39 AM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] ARIEL dead at GAC And I was wrong in my assessment of the Customer Service contact form at infotrieve: I just received a very nice response from Infotrieve saying that it’s a known Ariel issue, the servers are being rebooted, and that the report was also being sent on to the Ariel Support Staff. Annie Keville, Interlibrary Lending Coordinator Olin Interlibrary Services B42 Olin Library Central Avenue Cornell University Ithaca, New York 14853-5301 607-255-5293 [email protected] From: [email protected] [mailto:[email protected]] On Behalf Of Melissa Jackson Sent: Wednesday, January 18, 2012 2:13 PM To: [email protected] Cc: [email protected] Subject: [ARIE-L] ARIEL dead at GAC Effective immediately, we can not send or receive documents by ARIEL thanks to a problem with their licensing servers. Apparently they can't verify that we have a valid copy of the software, and I can't find their number to call to get help. We will continue to try and get it working again, but for now please send all articles to us by Odyssey, Article Exchange, or email to [email protected]<mailto:[email protected]>. Thanks! Melissa Jackson ILL Librarian Armstrong Atlantic State University (GAC)
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