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Today's Topics:

   1. Re: Consultation on Offering ARIN Content in Multiple
      Languages (Owen DeLong)
   2. Re: Consultation on Offering ARIN Content in Multiple
      Languages (Matt Harris)


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Message: 1
Date: Wed, 22 Feb 2023 12:48:43 -0800
From: Owen DeLong <[email protected]>
To: Gary Buhrmaster <[email protected]>
Cc: [email protected]
Subject: Re: [ARIN-consult] Consultation on Offering ARIN Content in
        Multiple Languages
Message-ID: <[email protected]>
Content-Type: text/plain;       charset=utf-8



> On Feb 13, 2023, at 19:17, Gary Buhrmaster <[email protected]> wrote:
> 
> On Mon, Feb 13, 2023 at 6:00 PM ARIN <[email protected]> wrote:
>> 
>> ARIN is seeking feedback from the community on open suggestion ACSP 2022.10 
>> (https://www.arin.net/participate/community/acsp/suggestions/2022/2022-10/) 
>> to provide announcements and policy documents, such as the Policy 
>> Development Process (PDP) and Number Resource Policy Manual (NRPM), in 
>> Spanish and French. The aim of the suggestion is to encourage greater 
>> participation and discussion from non-native English speaking members of our 
>> community.
>> 
>> ARIN has investigated various options for implementing the suggestion to 
>> provide content in Spanish and French, including using translation service 
>> products and the necessary website setup and maintenance. We noted that ARIN 
>> lacks the ability to verify the accuracy of these products and discovered 
>> that there are publicly available tools that allow users to translate 
>> content as needed.
>> 
>> In 2022 ARIN conducted a survey with our community on what was most 
>> important for ARIN to focus on providing. According to the results of the 
>> 2022 Prioritization Survey 
>> (https://www.arin.net/participate/community/community_surveys/surveys/2022prioritization/),
>>  the suggestion for multi-lingual versions of the PDP and NRPM received the 
>> lowest rating among all suggestions ranked.
>> 
>> We are now gathering final input from the community on this specific issue: 
>> should ARIN provide multi-lingual support for these documents (recognizing 
>> the associated cost and limitations in verification of the translations), or 
>> instead direct users to generate their own translations as necessary?
> 
> I think it is far more important than the NRPM to be
> available in additional languages as to have a RSD
> that is able to directly communicate in the (primary)
> languages of their member organizations (English,
> Spanish, and French would probably be among the
> top group) when interactions are necessary.

I?m not sure staffing this is practical, but there are on-demand
translation services that ARIN could subscribe to to enable
this functionality. I would support such an action.

Owen



------------------------------

Message: 2
Date: Wed, 22 Feb 2023 15:10:59 -0600
From: Matt Harris <[email protected]>
To: Owen DeLong <[email protected]>
Cc: Gary Buhrmaster <[email protected]>, [email protected]
Subject: Re: [ARIN-consult] Consultation on Offering ARIN Content in
        Multiple Languages
Message-ID:
        <cahdm837xkojgttqd9d09u_xkb9wxf_byfnpxswxhohvyttt...@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"

On Wed, Feb 22, 2023 at 2:49 PM Owen DeLong via ARIN-consult <
[email protected]> wrote:

>
> I?m not sure staffing this is practical, but there are on-demand
> translation services that ARIN could subscribe to to enable
> this functionality. I would support such an action.
>
> Owen
>

I think it depends how many languages are targeted. Simply offering Spanish
in addition to English via support channels is likely a low bar and not
terribly challenging: hiring someone who is fluent in both English and
Spanish in the Northern VA region and who is at least a little bit
technical and comfortable in a customer service/support role isn't at all
difficult, and many such high quality individuals exist in that talent
pool. This is made even easier if hiring remote staff within the US is on
the table. Adding support for French makes things a fair bit tougher
without hiring outside of the US, and even more obscure languages, even
more so. (I'm basing this on my experience hiring and working alongside
multi-lingual folks in technology environments in the US, YMMV.)

Take care,
Matt

Matt Harris
VP OF INFRASTRUCTURE
Follow us on LinkedIn!
[email protected]
816-256-5446
www.netfire.com
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