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Today's Topics:
1. Re: Consultation on Offering ARIN Content in Multiple
Languages (Adam Thompson)
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Message: 1
Date: Wed, 22 Feb 2023 21:20:19 +0000
From: Adam Thompson <[email protected]>
To: Matt Harris <[email protected]>, Owen DeLong <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [ARIN-consult] Consultation on Offering ARIN Content in
Multiple Languages
Message-ID:
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I don't necessarily want to condone the societal or legal stance I refer to
here, but many ARIN clients based in and operating in Quebec (Canada) are
mandated by law to conduct business in French. Since Quebec is clearly within
ARIN's scope, some accommodation for them should probably exist. And there do
legitimately exist a pretty impressive number of people in Quebec who cannot
conduct business in English.
If that means an on-demand translation service, sure, I could get on board with
that. Having such a service would also go a long way to accommodate other
non-English speakers. Typically the recurring invariant cost to those is
reasonably low, but the usage fees (variable cost) is medium to high. Or
vice-versa, but I think I'd rather optimize for lower invariant cost.
I have a clue what full-scale multilingual operation costs, and I don't
currently believe it would be viable at the current intersection of ARIN's
mandate and the number of non-English-speaking clients.
That's a very different number than the number of clients with a non-English
native language: I'm only looking for "reasonable accommodation" here.
-Adam
________________________________
From: ARIN-consult <[email protected]> on behalf of Matt Harris
<[email protected]>
Sent: February 22, 2023 3:10 PM
To: Owen DeLong <[email protected]>
Cc: [email protected] <[email protected]>
Subject: Re: [ARIN-consult] Consultation on Offering ARIN Content in Multiple
Languages
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Matt Harris?
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On Wed, Feb 22, 2023 at 2:49 PM Owen DeLong via ARIN-consult
<[email protected]<mailto:[email protected]>> wrote:
I?m not sure staffing this is practical, but there are on-demand
translation services that ARIN could subscribe to to enable
this functionality. I would support such an action.
Owen
I think it depends how many languages are targeted. Simply offering Spanish in
addition to English via support channels is likely a low bar and not terribly
challenging: hiring someone who is fluent in both English and Spanish in the
Northern VA region and who is at least a little bit technical and comfortable
in a customer service/support role isn't at all difficult, and many such high
quality individuals exist in that talent pool. This is made even easier if
hiring remote staff within the US is on the table. Adding support for French
makes things a fair bit tougher without hiring outside of the US, and even more
obscure languages, even more so. (I'm basing this on my experience hiring and
working alongside multi-lingual folks in technology environments in the US,
YMMV.)
Take care,
Matt
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