Sent: Mon 4/17/2006 2:42 PM
To: [email protected]
Subject: Re: ARERR 1651 -Incorrect format in the definition file.
Barbara
question's
1.) Do you have
different version or patches of ARS loaded on
your
servers.
2.) Is the version of the
remedy users tool the same as the
ARS
version
3.) Is Save Windows
Workspace option under tools/options/General
tab
Checked.
(if this
option is turned on then it will attempt to open the last
screens even if you
are not connected to the server where they reside if
the screen definition
saved in the workspace does not match the form on
the server then you could
receive a Def format error. Or just a blank
screen.)
Oh! Hello
Axton.
-----Original Message-----
From: Action Request System
discussion list(ARSList)
[mailto:[email protected]] On Behalf Of
Barbara SIEBERT
Sent: Saturday, April 15, 2006 3:03 PM
To:
[email protected]
Subject: Re: ARERR 1651 -Incorrect format in the
definition file.
Workflow and forms are changing as this is a dev server
and we plan on
moving the changes to prod this coming week. I have
reviewed the most
recent changes and I didn't see anything
unusual.
We have a custom home page and sometimes it opens and
sometimes I get
the ARERR 1651. It's been a month since the home page
and it's related
workflow has been updated. This problem started about
4 days ago.
Barb
________________________________
From:
Action Request System discussion list(ARSList) on behalf of Axton
Sent: Sat
4/15/2006 3:54 PM
To: [email protected]
Subject: Re: ARERR 1651
-Incorrect format in the definition file.
Has anything changed in
your environment recently? Server upgrade,
configuration change,
workflow/form changes.
Axton Grams
On 4/15/06, Barbara SIEBERT
<[EMAIL PROTECTED]> wrote:
> Listers,
>
> I'm suddenly
getting this error message in the User Tool. The first
time I received
it, I erased my .arv's and .arf's. That worked and for
the last 3 days
I've been fine. Today I'm getting it consistently and
my user tool has
become unusable. The mid-tier works fine. When I look
at the
Object List, the forms I am trying to access are not in the
list. I am
an admin on this server. Here's what I've tried today:
>
> 1)
Deleted arf's and arv's.
> 2) I have tried using 2 different PC's and I
have the same problem on
both.
> 3) I've removed my user tool and
installed User Tool, patch 16.
> 4) I've tried logging in with and without
a Preference Server.
> 5) Tried logging in with a different
account.
>
> I also tried accessing the arslist archives but I'm
blocked from it at
this site.
>
> Thanks for any
suggestions/solutions,
> Barb Siebert
> QMX Support
Services
>
>
>
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