Re: BMC Customer Service Stinks

[Kathy Morris]

** Please allow me to express my opinion..... I'm sorry but... I can not stand Remedy Support!!   I have found "select" support team members very rude and unprofessional.  Some are nice though, however the response time is slow.  To avoid bad survey results, tickets have been transferred to other engineers.   I believe the support team needs to be reorganized.   Customer Service is so critical.  I consult and speak with many clients.  I am at the point where I encourage my clients to seek alternative support.     __20060125_______________________This posting was submitted with HTML in it___