Claire, The way I usually do it is to verify that IIS is installed, then install my Java SDK (I'm on 1.4.2_11, and it seems fine), then ARS, Mid-Tier/New Atlanta, then the Email & FB afterward. Make sure you add the default web path in, or your FBs won't appear.
The ITSM suite is different. There are different schools of thought on whether installing the CMDB prior to Help Desk is a good thing. The new way of thinking is to install the version of CMDB you want first, then go Help Desk, Approval, followed by Asset, Change, and/or SLA, in no particular order. The apps will check for the presence of the CMDB, and will not overwrite a present one with the FCS version. That being said, you can install the CMDB after Help Desk if you want to just use the version on the disk. However, upgrading it to the 1.1 patch 2 (a.k.a. 1.2) is STRONGLY recommended, for both structural and performance reasons. So putting in the latest version first seems to save some work, though I haven't actually tried that myself yet. Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Friday, April 21, 2006 12:23 PM To: [email protected] Subject: Installation Order - New Server I am finally going to be installing Remedy on my new server. What is the best/recommended installation order. I've tried skimming through old posts to the list, but none have the answer. It will be a clean new install. I will import the data after everything has been installed and customized. I will be installing ARS 6.3 and HD 6.? Along with the Mid Tier., email engine, flashboards and SLA. What is the best order to install these? The OS and Oracle have already been installed. For those of you who revel in the technical "stuff" here it is! New Remedy System Purchased Jan 2006 Dell PowerEdge 6850 DUAL 3.0GHz 8MB Cache 8GB SDRAM Hard Drives 2 - 73GB 7 - 146GB Ultra320, SCSI, 15K RPM, PowerVault RAID 5 Windows 2003 Server Oracle Version 10.x Remedy ARS 6.x Remedy Help Desk System 6.x Remedy Integration w/Altiris Service Level Agreements Flashboards Email Integration Engine Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [EMAIL PROTECTED] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
