Thanks Jason, It seems easier to mantain! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barnhill, Jason (Jason) Sent: lunes, 24 de abril de 2006 17:45 To: [email protected] Subject: Re: Do Not Allow Anyone To Change Status from New/Assigned/WIP to Closed
Hi Alvaro, I have done this before... Hide field 7 and make a new Status field. Make it a character field with a menu and set it to display type of 'Drop down list'. Make a table with 2 fields to hold entries for allowed State transitions and point the menu to it, ie. 1 field is 'current status' and the other field is 'allowable status', where the menu shows values where 'current status' = $7$... That was you can have 0 to many possible values in the menu based on the current status. Then have a filter fire to set field '7' to the value in the new menu Status field. That should get you what you want. Hope it helps. Jason -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Munoz, Alvaro Sent: Monday, April 24, 2006 11:10 AM To: [email protected] Subject: Re: Do Not Allow Anyone To Change Status from New/Assigned/WIP to Closed Just wondering, is it possible to display in a drop-down menu only the status another status can change to? If you have defined 10 status but for example from "new" you can only change to "assigned", is it possible if the actual status is "new" to display only the "assigned" status? Regards, Alvaro -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Linda Blomberg Sent: lunes, 24 de abril de 2006 16:56 To: [email protected] Subject: Re: Do Not Allow Anyone To Change Status from New/Assigned/WIP to Closed Hi, We have a form called State Transitions that say if it is valid or invalid for a ticket to move from one status to another. We then have an active link that runs on our Helpdesk form that checks the validity. We only allow experts to change a ticket to resolved, but not to closed. We have escalation that changes a ticket to a status of closed. Its is one form and one Active link if you would like me to send it to you. We are running ARS 6.3, MidTier 6.3, We have a homegrown Helpdesk form, but we are told it is very similar to Remedy's Helpdesk. Linda Fermi National Accelerator Laboratory [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Deb Harmon Sent: Monday, April 24, 2006 9:19 AM To: [email protected] Subject: Do Not Allow Anyone To Change Status from New/Assigned/WIP to Closed Hi, Currently Running: ARS 6.0, MidTier 6.3, HelpDesk 5.6, HPUX11.i, Oracle 9i,Version 2 Requesting To See if anyone has workflow to lock down user's/technicians ability to change the Status from New/Assigned/WIP directly to Status of Closed. Thanks ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
